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Insight Cloud > Jira - Cannot create custom field to link into customer portal request

Geno Cavender April 9, 2019

I am using the cloud based version of insight. I cannot figure out how to setup the custom field to select assets in tickets. I have setup a few objects and schema within Insight and have it integrated. I cannot find the ability to create a custom field containing insight's object field from the following documentation.

1. Login as a member of the Jira-administrators group.
2. Navigate to Custom Fields in the admin section of Jira. 
3. Click Add Custom Field and select Advanced
4. Select the field type Insight Object/s 
5. Give your Insight Object Field a Name

Version
https://marketplace.atlassian.com/apps/1219734/insight-for-jira-cloud-beta?hosting=cloud&tab=overview

Thank you!

1 answer

1 accepted

1 vote
Answer accepted
Geno Cavender April 9, 2019

I figured out the issue as I was looking at the server documentation. It is located under asset > configure.

Thanks

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2019

Hi Geno,

Thank you for sharing the resolution with us.
Hope you have a great day!

Regards,
Angélica

Michelle Gaul
Contributor
May 1, 2019

Hi @Geno Cavender ,

sorry in advance for the maybe stupid question... but where do I find the "Asset" Tab on Cloud?

Geno Cavender May 2, 2019

Have you installed the cloud version into Jira? After doing so the link is located on the tab before selecting your projects like service desk.

Yinon Negev
Rising Star
Rising Star
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June 3, 2019

Hi.

    Please see Insight cloud documentation here if needed :)

Cheers 

Yinon

Team Riada

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