Is it possible to hide a request from members of my admin team?

[Nathan Meffert]

I am trying to set up my first service desk project.

Our use case is as follows:

We want a simple employee help desk to get Jira off the group. We need a general request type that will get funnelled to all managers. We need a second request type that will ONLY notify/be assigned to the President of the company.

The goal would be that the second request type is also only VIEWABLE by the President, and maybe an administrator.

Therefore, I need to hide issues in one issue type from members of my management team, but make all other issues available to all to access.

Thoughts?

[Jack Brickey]

there is no way to hide things from the system admin role but you can hide from anyone that does not have that permission level. Hit publish too soon, meant to include this link - Issue Security

[Nathan Meffert]

I see. So you're talking about roles that get set per-project, right?

[Jack Brickey]

well you can certainly do between projects easy enough but w/in a project use Issue Security. Note, I don't really use this method (played with a bit) so can't say how effective it is but I have chatted w/ others that are happy with how it works.

[Nathan Meffert]

I'll check it out.

Another related question: is it possible to add additional roles to a project? Right now, there are three. Administrators, Customers, and Service Desk Team. If can add additional roles, I can see solving it that way.

[Jack Brickey]

you can add project role here - Jira settings > System > Security-Project Roles. However, not sure how that would work at an issuetype level.

[Nathan Meffert]

Got you. Thanks.