Is it possible to make the agent select the approver?

[Ben]

I have a workflow with approval, but I would like to leave it up to the agent to decide who exactly is allowed to approve the step. Is this possible?
So far I have only managed to have the approval based on a group. I.e. one or more people (depending on how you configure it) are allowed to approve a step. However, I would prefer to configure it so that the agent selects one or more people from this group to approve the step.

Kind regards,

Ben

[Dave Mathijs]

Hi @Ben 

If you add the Approver user picker field on a transition screen between 2 workflow statuses and allow everyone added to the Service Desk Team to make this step, then the agent will be able to add an approver during this step.

[Ben]

Thanks!

[Dave Mathijs]

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