Is possible to do an Ad Hoc Requests in Jira Service Desk ?

[Maikes]

Dear colleagues from Atlassian Community, 

I want to know the possibility to do a request in Jira Service Desk, ad hoc.

Does someone can help?

[elvir.dzeladin · Accepted solution]

You mean instead of using the Portal?

you could use the Create button from the top menu or just use "c" on your keyboard.

Select the right service desk project and issue type.

[Nic Brough -Adaptavist-]

You could also set up an email channel that can create.

[Maikes]

Yes, How I can left the Create button available for Service Desk customer? 

Is only availble for admin

[Nic Brough -Adaptavist-]

Customers get "raise request".  They will never use "create" to create issues.

For "ad hoc" requests (which I am not sure we understand), you'll probably need just a an "ad hoc" request type.

[Maikes]

Jira doesn't have a default configure Request? 

To do a simple request? 

[Nic Brough -Adaptavist-]

Yes, it creates them when you create your service desk project.

[Maikes]

Thanks for your time @Nic Brough -Adaptavist- ! 

Could you tell me if there is a possibility to create a button to add a request type ? 

[Nic Brough -Adaptavist-]

You manage the request types in the Service Desk Project settings.

[Maikes]

I want to allow user to choose the Issue type, How I can do that? 

[Nic Brough -Adaptavist-]

You do not.  Customers do not have access to the underlying issue.

Customers choose the type of request, which you then map on to an issue type - this is a 1:many relationship.  Each request type creates issues of only one type.  But a type can be created by many different request types)

[Maikes]

@Nic Brough -Adaptavist- , so The issue types, they need to be defined by the Administrator ? 

[Nic Brough -Adaptavist-]

Yes, admins create the list of possible (global) issue types, and put them in the "issue type scheme" for your projects if you need new ones in your project.

[Maikes]

Yes, but I want to allow the customer to choose the issue type! In the Portal Page. 

is it possible?

[Nic Brough -Adaptavist-]

Could you have a look a couple of comments back?

[Maikes]

I think we are not aligned! 

Regards 

[Nic Brough -Adaptavist-]

Ok, I will copy and paste it for you.

You asked:  "I want to allow user to choose the Issue type, How I can do that? "

I replied: "You do not. Customers do not have access to the underlying issue."