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Is there a way to add releases and versions to a Service Desk?

Debbie Heard
Contributor
July 17, 2023

We have started to use Releases and Versions on our Software projects but would also like to use these features on our client Service Desks.  does anyone know if this feature is available?

Thanks 

2 answers

0 votes
yurikudin
Contributor
July 22, 2023

Hi @Debbie Heard ,

If you are considering using releases for a Service management project, I assume that you might have a need to connect releases from Service Management to releases from Jira Software. As it was mentioned before, out of the box, the release is coupled to the project so making cross-project releases will require extra software.


We have created a Release management application (DC Version) that can help to organize cross-project releases, synchronize them across multiple projects, define release workflow and transition rules, generate release notes, plus many other features that can simplify complex release management. Also, it will simplify release scope management, which is really needed in the scope of Jira Service Management

Feel free to request a free demo session if you find it interesting.

Thanks,

Yuri 

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 17, 2023

Hi @Debbie Heard,

As long as your service desk project is company managed, yes - you can add versions there. Navigate to Project Settings > Versions and you can add versions. In team managed projects this is not an available feature.

Be aware that versions are specific to a single Jira project. So when you define versions in your Jira Project, you will need to define them again in your service project, even if they have the same name.

Also, on a final note, the Jira Service Management UI has a different navigation bar on the left hand side, that does not have a link to display the releases information. All you can do is populate the list of versions via project settings as I mentioned above and let your agents link issues to those versions when you add the fix version / affects version fields to your service project's screens.

So, in short: yes, you can use versions in a service project, but with limited capabilities.

Hope this helps! 

Debbie Heard
Contributor
December 6, 2023

Sorry for the delay in responding.  Thank you well give it a try.

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