Is there a way to include the Request Group Type filter / column in All Issues?

[Deleted user]

Hi there,

I am attempting to export the All Issues in excel - one of the filters that I require most importantly is the request group type. One of the service desk projects created is broken down as follows:

The request page reflects as follows:

Is there any selection to insert the column to filter created GROUPS (Phonecall, Email, Live Chat) as this filter is crucial for my reporting.

Will look forward to your soonest reply

[Petter Gonçalves]

Hello Syazni,

Unfortunately, the Request type groups cannot be returned using JQL filters, so it can not be exported by the default export functionality of JIRA.

There's a feature request reported to add this field as a JQL parameter of functionality:

- Expose request type groups to search filters or JQL

For now, you can create a custom field to receive the request type group or use JIRA REST API to return it:

- Get request type groups

Please, let me know if my answer provides you any options, Syazni.

[Natalia Lezhai]

hi @Petter Gonçalves 

What do you mean by  "you can create custom field to receive the request type group"? How can I get the  name of the group to be placed in this custom field? Would really appreciate your help.

Thanks,

Natalia

[Petter Gonçalves]

Hello @Natalia Lezhai ,

You can create a select custom field with all the request type groups where the customer can select in the ticket creation page.

Additionally, if you use a different workflow for each issue type and have different request types on each group, you can use a post function to automatically set the custom field with the correct value once it is created.

Let me know if this information helps.

[Natalia Lezhai]

hi @Petter Gonçalves 

Yes, thats a workaround but it works! Thank you for your help!

[Petter Gonçalves]

You are welcome, Natalia!

Have a nice week ahead. :)