Issue rank not working

[Carolyn Hinkel]

I have a project board that pulls in stories from multiple projects.  I used ScriptRunner Enhanced Search to create my filter and added the Order by Rank ASC to the filter.  When I apply it to my board, it allows me to click the button to allow issue ranking, however, when I go to my backlog, I am unable to drag and drop stories in order to re-rank them.

[John Funk]

Hi Carolyn,

In addition to the other suggestions, make sure that you have the Schedule Issues permission for all of the projects. That is needed to be able to drag cards up and down. 

[Trudy Claspill]

Hello @Carolyn Hinkel 

Can you share with us the actual filter you are using?

The result of the filter may be such that there are issues from only three projects listed, but the filter may be constructed in a way that it could potentially get issues from other projects. In the filter you have to explicitly list the projects from which issues can be pulled. If the projects are not explicitly included in the filter, then Jira determines that the filter has the potential to pull issues from all projects in the Jira instance, and therefore requires you to have the permissions in all projects, not just the projects from which issues end up displayed.

[Carolyn Hinkel]

That makes sense.  I will try to adjust the filter and see if that helps.

[Luis Felipe Studzinski Santos]

@Carolyn Hinkel 

Hello,

In the permission scheme, make sure that users have the "Schedule Issues" permission. This permission is essential for classifying issues on Scrum or Kanban boards.

https://confluence.atlassian.com/jirakb/unable-to-rank-issues-due-to-permission-issue-779158906.html

[Carolyn Hinkel]

I did review the permissions on all 3 projects associated with the stories that are pulled into this board and we meet the criteria.  I was thinking maybe it had to do with the fact that stories were coming in from different Jira projects and if that's why we could not move issues to rank them.