Issues missing after migrating to cloud from server

[Gbadebo Ogunleye]

I recently migrated our projects from the server to the cloud. After the migration, I noticed that about 1/3 of the migrated projects have at least 2 issues missing in the Cloud version. I initially though this was done with permissions, but I am an Administrator for the project with the highest number of missing issues.

Also, is there a limitation on the Jira Cloud free plan migration compared to standard or premium. If yes, what is specifically restricted to the free version?

[Mayur Jadhav]

Hello @Gbadebo Ogunleye ,

It might be the case that issues has issue security to them may be for that reason you unable to see if not the case I would suggest you go to the Automation rule and in condition, find JQL and write query,

Project = XYZ so that it will show you the correct count.

Or you may reach out to Atlassian Support for help.

Regards,
Mayur

[Gbadebo Ogunleye]

Mayur,

If you can help on how to reach the support team, I will appreciate that. My inability to reach the support team led me here and I still do not have a solution.

This has been frustrating.

Regards.

[Mayur Jadhav]

@Gbadebo Ogunleye Not sure if you are on free if not you will be able to create Move ticket.

https://support.atlassian.com/contact/#/ 

[Rob Horan]

Hi @Gbadebo Ogunleye ,

The best thing to do right now would be to review your migration plan and see if any of your migrated projects are less than 100% complete in their migration.  It sounds like there were some problems with some of the issues being migrated.  It happens - this is why testing is so incredibly important. 

Have a look at the logs and see if there were any errors.  I'd be happy to try to help further if you have more information.

[Gbadebo Ogunleye]

Thanks for the response.

I have attached the screen shots from one of the migrations and as you can see, they were all migrated successfully at 100%, and the second screenshot shows no recorded error either.

The projects were migrated successfully and somehow I still have multiple issues missing across the board.

[Rob Horan]

In that case, I have to agree with the assessment that this is likely due to issue-level security.

Can you see these issues in your server instance?

[Gbadebo Ogunleye]

Rob,

Yes, I can see all the issues in the on premise version/server instance (that was how I was able to confirm that several issues are missing in the cloud). I am an administrator on both platforms and a project admin on one of the projects with missing issues.

[Mike Shaw]

Hi, Was this ever resolved?  I have exactly the same issue (no pun intended!).