=JIRA() Function failing to load data, stuck in 'error: Loading Data' state

[Liam Blake]

Hi All,

I have a table to organise my work here and the =JIRA function has stopped pulling in data for this sheet. Its the only sheet I have where this error has occurred. It stays in the loading state and won't pull data. I have enabled Jira Cloud for Sheets for this sheet and iterative calculations are on. 

This is mystifying and really frustrating! I need this plugin working! Any help appreciated!

[Liam Blake]

The same thing is STILL happening. Urgently need a fix for this. Atlassian support - where are you?

[Natalie Simons]

Just checked my sheet and can confirm it's the same issue AGAIN. I thought these outages were supposed to be "few and far between" ?

[Vojtěch Matějovský]

The same issue yesterday. Today morning it was working, but after refresh, the error appears again :-/

[Mustafa Slatewalla]

I am also stuck up. an extensive user of Jira cloud.. but things are messed up. need help

[Natalie Simons]

Confirming that my team is having the same issue! 

We only started using this add-on this week. Is it usually this unreliable?

If so, we'll need to look into a different solution I guess

[Mustafa Slatewalla]

Normally it isnt so bad.. a couple of time outs are there for sure, but by and large pretty reliable.

I must say that yesterday the other Jira Pulls through the JQL Function were intact, but pulls through Jira() function were a problem.

looks resolved for now, but would be good for #AtlassianSupport to comment on what happened.

[Florian DUCLOY]

it was ok yesterday but same problem today "Error loading data" 
(I've also tried to disconnect and revoke authorization)

[Mustafa Slatewalla]

I tried all options and then just gave it up.

had raised the below issue, but closed it, since it started working

JST-739062 - Jira() function in Google cloud Integration has stopped working.

[Florian DUCLOY]

Note that in a new Spredsheet, the same Jira function works well.
But impossible to copy without lost all data ref in charts

[Natalie Simons]

If I remake the spreadsheet, it works

But I can't for the life of me get it to work in the original spreadsheet. Any tips? 

[Natalie Simons]

Update: original sheet is back online. 🥴

Thanks for the updates all.

[Liam Blake]

Anyone know how to get the attention of atlassian support here? this is beginning to become really seriously problematic...