JIRA TEMPO - Inactive user time report not available

[Suresh Srini]

Hi,

We have some user moved out of our company and I am trying to access the Time Report for the user.

His account details are available, his account is still mapped with the teams in TEMPO but his name is not appearing in any reports.

I tried, Teams, Projects etc. Not able to search based on his name as he is inactive and I doubt I will be able to make it active in AD and disable it again. the process is very long and need to answer lot of questions to the management.

[jonathank]

This is a required feature. Regardless if a user has left employment their timesheets should be accessible 

[Alexander Lichtleitner]

Hi,

i had the problem too. Please check, if you have the right permission for the project the user worked on. You need the "Tempo Project Manager" Role.

You won't be able to search an inactive User, but you can look up his Time Report within the global Project Timesheet.

[Suresh Srini]

Thank you. I contacted Tempo support. Currently there is no way to see the person unless we activate them again in AD. They said they may be working on Fix in future.

[Deleted user]

Do you know if there has been an update for this feature?

[Suresh Srini]

Not yet.

[Susanne Götz _Tempo_]

Hi all, 

In the Server/DC version of Tempo, team leads can view the worklogs of inactive users in the Team Timesheet or access the User Timesheet. 
To do this, the user needs to be a member of the team with a leaving date set (instead of removing him from the team). 

Logged hours of users who are inactive in JIRA but still members of a team (with a leaving date set) will show in the Team Timesheet, and the Approvals report for periods they were active in the team.
Their User Timesheet can be accessed via the Approvals report view by clicking the "..." and selecting "View Timesheet". 

Please take a look at Removing members from a team  and How to manage members that are inactive in JIRA for more information. 

Best regards,
Susanne Götz
Tempo team 

[jonathank]

Is there an option for Cloud users?