JIRA Upgrade button is greyed

[Kevin]

Hello,

I'm going to upgrade my Jira from 7.5.2 to 8.0.2. I choose the "easy way" because it is not mission critical. However, after several steps, it is stuck at the "Upgrade checklist" window. The Upgrade button is greyed out even I've done the Jira health check and app compatibility check. What else should I do to continue the upgrade? 

[IT Infrastructure Team · Accepted solution]

I actually ran into the same issue. The dumbest fix is because of windows stupid scaling issue. I went on a larger resolution monitor and there's a "I've already done everything" checkbox that you need to check before you can click the upgrade button....

[Ryan Sayeed]

I just saw this... Some issues really do make you question your intellect.

[Manuel Mateos Gutiérrez]

OMG 1 and a half hour for this... thank you =_=

[Kristin Lyons]

Thanks!  We had this problem in Windows, I don't understand why the screen defaulted to hide that box.

[Francisco Corvalan]

Thanks IT Infra team! I just clicked tab forward (because checkbox not visible), and then Enter, and here the Upgrade button was clickable,

thanks!

[Yoga Reddy {Appfire}]

Hi @Kevin 

Check if the JIRA license is expired? if the license is expired then update the license try to upgrade the instance. if the license is valid then provide the logs to verify this issue.

Thanks

Yoga

[Kevin]

Thanks for the reply, the license should be valid. I've just updated a new license.  Which logs should I provide and where is it located?

[Yoga Reddy {Appfire}]

Hi @Kevin 

please reproduce the issue and verify the <jira-home>/logs/atlassian.jira.log file to see any errors related to this issue. if you find errors related to this issue share the logs here.

Thanks

Yoga