JIRA error 500

[cepauskas]

Hello!

We are having a issue. Jira (v7.3.5#73016-sha1:3e40501) gives 500 error after server reboot.

Hosting company have updated GitLab, then they rebooted the server.

Afterwards Jira shows 500 error immediately after login. 

Maybe you have idea what might be causing issues or how to recover it?

[cepauskas]

We can access login page. Authentication works - when you enter correct credentials you are redirected forward, but instead of dashboard, screen of death is shown. Any ideas, what might be causing it? Thanks in advance !

[Alexander Garcia]

Did this get resolved?  I'm running to the same issue

[Sloan]

Error 500 is HTTP code for "Internal server error". So it can mean a lot. ;)

Are you completely unable to access Jira?

Please have a look inside the Jira Application Logs and see for "fatal" or "error" right after the startup.

• Where are the application server logs?

Best Regards
Niklas

[cepauskas]

There is basically one exception which is thrown everytime request is made:

2018-04-03 15:29:11,120 http-nio-8082-exec-6 ERROR - [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:205)
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:142)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
 ... 88 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)

[Sloan]

This is likely to be an issue with Java. 

The error looks exactly like this one: Cannot start JIRA after fresh installation, 500 error page

This might apply to you even if it is not a fresh installation. You mentioned your hosting company updated GitLab. Ask them if they did anything to Java too.

Usually Jira uses a bundled Java Runtime Environment, but maybe you are using the System JRE?

Best Regards
Nick

[cepauskas]

Thanks for the answer, will ask them, let you know how it will end up :)

[cepauskas]

Sadly hosting provider responded that setting JAVA_HOME path did not solved the issue. As well, they tried to cleanup plugins cache and jira's work directories, but it did not helper neither. 

[Dinesh]

@cepauskas we are also facing the same issue. If the issue is resolved for you, Please let me know how you fixed it. Thank you!

[Joshua Stanley]

We still don't have any solution for this ? we are running Jira v8.20.11

I am getting this rest api call error 500