JSM Requests to go to an existing project board

[Lesa Miller]

Hi there,

I need JSM Requests to go to an existing project board to be worked by the Scrum Teams.  If you use filtering to accomplish this do all the team members need a JSM license to manage the ticket?  Is there a better way to accomplish this (the other way I found is to clone the ticket and link them with the automation? 

[Garrett McCreery · Accepted solution]

Hi Lesa,

Unfortunately if you work on a JSM ticket, you have to be a service agent (and you have to have a license to do that). We also use the cloning method and link the tickets via automation.

Hope that answers your question.

[Lesa Miller]

Thank you Garrett, it answers my question.