Jira automation: can not use smart value in Manage watchers action

[Jie Kang]

It seems that I can only select from the list of users, but can't use smart value. Any suggestion?

[Dario B · Accepted solution]

Hello @Jie Kang ,

Smart Values are enabled for the 'add watchers' automation action.

This is also explicitly mentioned in the section named "Can I use  smart values?" that is visible in your screenshot, and you should be able to just type smart values in the fields without any issue:

In case this is not what you were trying to report, please provide more details on the issue you are facing.

Cheers,
Dario

[Steven Tonge]

Hi, I'm trying to implement this and keep getting the following error:

Manage Watchers

Error watching issues
CM-13: {self=https://xxx.atlassian.net/rest/api/2/user?accountId=xxx, CM-13: accountId=xxx, CM-13: displayName=xxx, CM-13: active=true, CM-13: timeZone=Etc/GMT, CM-13: accountType=atlassian}

I've placed the {{issue.Approver}} Smart Value in the Add Watchers step of the automation and I can see the correct user is being pulled out for the Smart Value but the user is not being added as a Watcher on the ticket. Any ideas what is wrong?

Thanks

[Steven Tonge]

Solved it, you need to use {{issue.Approver.accountId}}

[jzuniga]

Legend! Thanks Steven.

[Sam Huawey]

@Steven Tonge what if I need to remove not one watcher, but several?

{{#issue.watchers}}{{#if(not(active)}}{{body}}{{/}}{{/}}

something like this