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Jira automation

Rajan Dangol
Contributor
July 30, 2024

Hi,

 

I am getting the following error within sub tasks automation "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)". However, the email is sent. 

 

Automation requirement:

1) Sub tasks is created. 

2) When value changes for assignee

3) Issue type equals sub- task. 

4) Then transition the issue to Pending. 

5) Then send email. 

 

I think the issue is failing because the issue is reassigned after being assigned the first time.

2 answers

1 accepted

2 votes
Answer accepted
Hans Polder _Devoteam_
Community Champion
July 30, 2024

@Rajan Dangol ,

Generally speaking, the error message states that the status 'Pending' does not exist in the workflow for the issue (type) in question.

Can you paste a screenshot of the workflow that is assigned to Sub-tasks in this project?

Rajan Dangol
Contributor
July 30, 2024

Jira workflow.png

Like • Olena Tsarova_TitanApps likes this
Rajan Dangol
Contributor
July 30, 2024

I think the initial ticket has been assigned, the ticket is changed to Pending and then when it reassigned the ticket is already in Pending, hence the error. I think. 

Hans Polder _Devoteam_
Community Champion
July 30, 2024

Could it be that the affected issue was already in status Done, hence it couldn't go to 'Pending'?

Hans Polder _Devoteam_
Community Champion
July 30, 2024

Ah, that could also be the case, indeed! Simply resolve that by adding a condition at the start 'status is not Pending', then it will not trigger on those!

Rajan Dangol
Contributor
July 30, 2024

Jira.png

Hans Polder _Devoteam_
Community Champion
July 30, 2024

Looking good! 😊

Like • John Funk likes this
Rajan Dangol
Contributor
July 30, 2024

Thanks Hans, appreciate your quick response :)

Like • 2 people like this
0 votes
Rajan Dangol
Contributor
July 30, 2024

Jira error 2.png Jira Error.png

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