[Solved] Jira boards crash in french

[Thomas Loupiac]

Hello,
In the server version of Jira (JIRA v7.8.1), when a user change is language to french, the boards crashes with the following error :
        Exception: TypeError: j is null
        Resource: https://____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR
        Line: 490
        Column: 324

Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Stack trace

    l/<@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:490:324
    l@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:489:466
    getIssueCountLabel@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:6290:313
    getSwimlaneTitle@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:6290:415
    o.renderSwimlanes/<@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10966:2255
    b.forEach@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:973:139
    o.renderSwimlanes@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10966:1991
    o.show@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10966:1304
    g.renderPoolAndDetailView@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:11300:1558
    H.renderUI@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10972:7380
    H.updateUI@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10972:7065
    H.setPoolData@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10972:6545
    H.loadPoolData/<@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10972:5037
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    fireWith@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:361
    d.getDataForViewId/<@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:10969:1162
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    fireWith@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:361
    fire@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:398
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    add@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:305
    then@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:65:251
    pipe/
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    fireWith@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:361
    fire@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:398
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    add@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:305
    then@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:65:251
    pipe/
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    fireWith@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:361
    success@https://_____________/s/da90bd77d7b8bc44b3f5d6efd86edc44-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/beed05b57e5f2db1b07646a1e2d7b118/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:4548:2362
    u@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:1210:2407
    j@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:63:53
    fireWith@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:64:361
    d@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:189:290
    b@https://_____________/s/6aa59c526f5a378bf6785b6e54bb8564-CDN/s64t2o/78001/6a305049dd677538580496b041a30ec8/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:201:149
 
It works fine in any other language :(
Could someone help me ?
Thomas

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[Thomas Loupiac]

Hello,

Thx for your input. I just installed 7.9.0 and the problem disapeared.

Regards,

[Nbe]

Perfect!

[Nbe]

Hi Thomas,

This error is already know by atlassian:

Community: https://community.atlassian.com/t5/Jira-Software-questions/An-exception-occured-when-access-a-board/qaq-p/715215

JIRA Issue: https://jira.atlassian.com/browse/JSWSERVER-15185

The workaround proposed by Mickaël Cardoso works for us.

Here a link to his comment: https://jira.atlassian.com/browse/JSWSERVER-15185?focusedCommentId=1717432&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1717432

Cheers,

Nicolas

[Nbe]

Hi Thomas,

We have the same issue with JIRA Software v7.8.2

On a clean - fresh install from JIRA ( only with the demo project) there is no error - so we suppose the error may be caused by another plugin.

We are currently doing some test to gather as much infos as possible to create a call-ticket for atlassian.

For the moment we only recommend our user to temporary switch their language to english.

Cheers,

Nicolas