Jira is locked for import but no import could be found

[Shane Parkinson]

How do I get the Jira cloud site unlocked so I can retry to perform the import

This is the error message but it's something I can't get past as the entire site is down and because I'm migrating from a smaller 10 user to a larger premium Cloud one I can't seem to get a support request raised. 

Does anyone have any ideas on how to get this fixed?

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An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

• Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

[Mohanraj Thangamuthu · Accepted solution]

Hello, Kindly create a support request. Team should be able to un-lock your instance and then we could find when import was attempted from logs.

[Shane Parkinson]

Thanks, I created a new case, and it has been resolved very quickly. I thought there might have been an easier option than a support request.