Jira site can't be reached

[Jero Dungog]

I have an installation of Jira server on an ubuntu server.

This just happened today.
my monitor showed that Jira went down together with confluence.

So I went into the server and restarted it via the script on: /opt/atlassian/jira/bin/startup.sh
But it was returning: 

This site can’t be reached

So I went to AWS and restarted the physical server itself. This however did not resolve my issue.

After I restarted the physical server and started jira both via startup.sh and start-jira scripts I still get the This site can't be reached error.

Can anyone help me with this issue?

Thank you!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Jero Dungog ,

welcome to the Atlassian community.

Please could you share log file error? It should be located to JIRA_HOME/log

https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

We need this inf in order to figure out what happened.

Fabio

[Jero Dungog]

Thank you for responding @Fabio Racobaldo _Herzum_ 
Below is the latest log entry after I restarted Jira:

2022-03-02 18:39:10,959 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

***********************************************************************************
JIRA 8.2.5 build: 802005 started. You can now access JIRA through your web browser.
***********************************************************************************

2022-03-02 18:39:10,983 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup begun
2022-03-02 18:39:10,987 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup ended
2022-03-02 18:39:10,989 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.atlassian-whitelist-core-plugin]
2022-03-02 18:39:11,023 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Plugin System Started _________________

2022-03-02 18:39:11,091 JIRA-Bootstrap INFO [c.a.jira.upgrade.UpgradeScheduler] Scheduling upgrades to run in 1 minute(s)
2022-03-02 18:39:12,143 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.IndexedUserDao] Reindex all users took: 1.038 s
2022-03-02 18:39:12,218 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [pl.com.tt.jira.plugin.theschedulerpro]
2022-03-02 18:39:14,069 JIRA-Bootstrap WARN [c.c.j.p.automation.schedule.RulePollerServiceLauncher] Scheduling automation rule poller job
2022-03-02 18:39:14,076 JIRA-Bootstrap WARN [c.c.j.p.automation.schedule.RulePollerServiceLauncher] Success scheduling automation rule poller job
2022-03-02 18:39:14,085 WaitForAO DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-dvcs-connector-plugin]
2022-03-02 18:39:14,095 JIRA-Bootstrap WARN [c.c.j.p.automation.schedule.RuleScheduleServiceLauncher] Scheduling automation rule scheduler job
2022-03-02 18:39:14,101 JIRA-Bootstrap WARN [c.c.j.p.automation.schedule.RuleScheduleServiceLauncher] Success automation rule scheduler job
2022-03-02 18:39:17,136 JIRA-Bootstrap INFO [c.a.j.config.managedconfiguration.DefaultManagedConfigurationItemStore] Managed Configuration Item registered: com.atlassian.jira.config.managedconfiguration.ManagedConfigurationItem@617af9ee[id=10200,itemId=customfield_10600,itemType=CUSTOM_FIELD,isManaged=true,configurationItemAccessLevel=LOCKED,sourceId=<null>,descriptionI18nKey=admin.managed.configuration.items.generic.description.locked]
2022-03-02 18:39:17,218 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

Modified Files : jira-application.properties
Removed Files : None

2022-03-02 18:39:19,744 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugin.automation.for-jira]
2022-03-02 18:39:20,027 JIRA-Bootstrap WARN [c.c.j.p.automation.queue.JiraAutomationQueueExecutor] Initialising automation-rule-executor pool with 6 threads...
2022-03-02 18:39:20,028 JIRA-Bootstrap WARN [c.c.j.p.automation.queue.JiraAutomationQueueExecutor] automation-rule-executor pool running with 6 threads.
2022-03-02 18:39:20,028 JIRA-Bootstrap WARN [c.c.j.p.automation.queue.JiraAutomationQueueExecutor] Initialising automation-queue-claimer...
2022-03-02 18:39:20,031 automation-queue-claimer:thread-1 WARN [c.c.j.p.automation.queue.JiraAutomationQueueExecutor] automation-queue-claimer is running.
2022-03-02 18:39:20,031 automation-queue-claimer:thread-1 WARN [c.c.j.p.automation.queue.JiraAutomationQueueExecutor] JQL search indexes are currently not available (Indexing: true, Scheduler: STANDBY). No automation items were claimed from the queue for processing on this node since most automation rules depend on JQL indexes being available.
2022-03-02 18:39:20,040 JIRA-Bootstrap INFO [c.a.j.p.e.bamboo.service.PlanStatusUpdateServiceImpl] PlanStatusUpdateJob scheduled to run every 60 seconds
2022-03-02 18:39:20,094 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]
2022-03-02 18:39:20,095 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipChatPluginLauncher] Hipchat Plugin launched successfully
2022-03-02 18:39:20,095 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2022-03-02 18:39:20,099 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.
2022-03-02 18:39:20,106 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2022-03-02 18:39:20,108 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.
2022-03-02 18:39:20,112 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2022-03-02 18:39:20,113 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.
2022-03-02 18:39:23,213 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]
2022-03-02 18:39:23,339 JIRA-Bootstrap WARN [c.o.s.runner.startup.JiraStartupManager] Waiting for jql functions registration
2022-03-02 18:39:23,340 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....
2022-03-02 18:39:23,368 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.
2022-03-02 18:39:23,425 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 512 MiB. Committed: 1974 MiB. Max: 1988 MiB
Non-heap memory : Used: 341 MiB. Committed: 369 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 853 MiB. Committed: 2343 MiB. Max: 3524 MiB
---------------------------------------------------------------------------------
2022-03-02 18:39:29,533 Caesium-1-1 WARN ServiceRunner [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link '26cde378-fce6-3911-87d8-7ff208ce8c3f'
2022-03-02 18:39:29,534 Caesium-1-2 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [doitbetter.calendar]
2022-03-02 18:39:29,566 Caesium-1-1 INFO ServiceRunner [c.a.jira.startup.IndexRecoveryLauncher] Running start-index-recovery
2022-03-02 18:39:29,643 Caesium-1-2 INFO ServiceRunner [c.a.jira.startup.CacheWarmerLauncher] Warming up 3 caches.
2022-03-02 18:39:29,647 ForkJoinPool.commonPool-worker-2 INFO ServiceRunner [c.a.jira.i18n.I18nWarmer] Init i18n cache
2022-03-02 18:39:29,648 ForkJoinPool.commonPool-worker-1 INFO ServiceRunner [c.a.j.cache.soy.SoyCacheWarmer] Warming 41 soy modules
2022-03-02 18:39:29,928 Caesium-1-1 INFO ServiceRunner [c.a.j.index.ha.DefaultIndexRecoveryManager] Latest index date: {2022-03-02 17:31:00}, Latest DB date: {2022-03-02 17:31:00}
2022-03-02 18:39:29,929 Caesium-1-1 INFO ServiceRunner [c.a.jira.startup.IndexRecoveryLauncher] Indexing issues from=2022-03-02 17:31:00.0 to=Wed Mar 02 17:31:00 UTC 2022 (time span of 0ms)
2022-03-02 18:39:29,930 Caesium-1-1 INFO ServiceRunner [c.a.jira.startup.IndexRecoveryLauncher] Progress=60%, task=Recovering, message=Recovered added and updated issues
2022-03-02 18:39:30,061 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,074 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,075 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,075 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,075 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,075 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,075 Caesium-1-1 WARN ServiceRunner [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2022-03-02 18:39:30,076 Caesium-1-1 INFO ServiceRunner [c.a.jira.startup.IndexRecoveryLauncher] Progress=80%, task=Recovering, message=Cleaned removed issues
2022-03-02 18:39:30,076 Caesium-1-1 INFO ServiceRunner [c.a.jira.startup.IndexRecoveryLauncher] Finished start-index-recovery
2022-03-02 18:39:30,084 Caesium-1-3 ERROR ServiceRunner [c.a.s.caesium.impl.SchedulerQueueWorker] Unhandled exception thrown by job QueuedJob[jobId=JiraPluginScheduler:com.atlassian.analytics.client.upload.RemoteFilterRead:job,deadline=1646246364081]
javax.xml.stream.FactoryConfigurationError: Provider for class javax.xml.stream.XMLInputFactory cannot be created
at javax.xml.stream.FactoryFinder.findServiceProvider(FactoryFinder.java:370)
at javax.xml.stream.FactoryFinder.find(FactoryFinder.java:313)
at javax.xml.stream.FactoryFinder.find(FactoryFinder.java:227)
at javax.xml.stream.XMLInputFactory.newInstance(XMLInputFactory.java:154)
at com.amazonaws.util.XmlUtils.createXmlInputFactory(XmlUtils.java:62)
at com.amazonaws.util.XmlUtils.access$000(XmlUtils.java:27)
at com.amazonaws.util.XmlUtils$1.initialValue(XmlUtils.java:35)
at com.amazonaws.util.XmlUtils$1.initialValue(XmlUtils.java:32)
at java.lang.ThreadLocal.setInitialValue(ThreadLocal.java:180)
at java.lang.ThreadLocal.get(ThreadLocal.java:170)
at com.amazonaws.util.XmlUtils.getXmlInputFactory(XmlUtils.java:53)
at com.amazonaws.services.s3.internal.S3ErrorResponseHandler.createException(S3ErrorResponseHandler.java:93)
at com.amazonaws.services.s3.internal.S3ErrorResponseHandler.handle(S3ErrorResponseHandler.java:64)
at com.amazonaws.services.s3.internal.S3ErrorResponseHandler.handle(S3ErrorResponseHandler.java:51)
at com.amazonaws.http.AwsErrorResponseHandler.handleAse(AwsErrorResponseHandler.java:50)
at com.amazonaws.http.AwsErrorResponseHandler.handle(AwsErrorResponseHandler.java:38)
at com.amazonaws.http.AwsErrorResponseHandler.handle(AwsErrorResponseHandler.java:24)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.handleErrorResponse(AmazonHttpClient.java:1612)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeOneRequest(AmazonHttpClient.java:1302)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeHelper(AmazonHttpClient.java:1056)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.doExecute(AmazonHttpClient.java:743)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeWithTimer(AmazonHttpClient.java:717)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.execute(AmazonHttpClient.java:699)
at com.amazonaws.http.AmazonHttpClient$RequestExecutor.access$500(AmazonHttpClient.java:667)
at com.amazonaws.http.AmazonHttpClient$RequestExecutionBuilderImpl.execute(AmazonHttpClient.java:649)
at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.java:513)
at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.java:4365)
at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.java:4312)
at com.amazonaws.services.s3.AmazonS3Client.getObject(AmazonS3Client.java:1415)
at com.amazonaws.services.s3.AmazonS3Client.getObject(AmazonS3Client.java:1276)
at com.atlassian.analytics.client.s3.AnalyticsS3Client.getS3ObjectInputStream(AnalyticsS3Client.java:106)
at com.atlassian.analytics.client.eventfilter.reader.RemoteListReader.getRemoteListObject(RemoteListReader.java:29)
at com.atlassian.analytics.client.eventfilter.reader.RemoteListReader.readFilterList(RemoteListReader.java:25)
at com.atlassian.analytics.client.eventfilter.parser.SimpleListParser.readSimpleFilterList(SimpleListParser.java:47)
at com.atlassian.analytics.client.eventfilter.BlacklistFilter.readBlacklist(BlacklistFilter.java:54)
at com.atlassian.analytics.client.eventfilter.BlacklistFilter.readRemoteList(BlacklistFilter.java:46)
at com.atlassian.analytics.client.upload.RemoteFilterRead.execute(RemoteFilterRead.java:52)
at com.atlassian.scheduler.compat.local.LocalOnlyPluginJob.execute(LocalOnlyPluginJob.java:30)
at com.atlassian.sal.jira.scheduling.JiraPluginScheduler$JobDescriptor.runJob(JiraPluginScheduler.java:110)
at com.atlassian.sal.jira.scheduling.JiraPluginScheduler.runJob(JiraPluginScheduler.java:80)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:402)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:380)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.RuntimeException: Provider for class javax.xml.stream.XMLInputFactory cannot be created
at javax.xml.stream.FactoryFinder.findServiceProvider(FactoryFinder.java:367)
... 49 more
Caused by: java.util.ServiceConfigurationError: javax.xml.stream.XMLInputFactory: Provider com.ctc.wstx.stax.WstxInputFactory not found
at java.util.ServiceLoader.fail(ServiceLoader.java:239)
at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
at javax.xml.stream.FactoryFinder$1.run(FactoryFinder.java:353)
at java.security.AccessController.doPrivileged(Native Method)
at javax.xml.stream.FactoryFinder.findServiceProvider(FactoryFinder.java:341)
... 49 more
2022-03-02 18:39:31,603 ForkJoinPool.commonPool-worker-1 INFO ServiceRunner [c.a.j.cache.soy.SoyCacheWarmer] Warmed 41 soy module(s) in 1956 ms, 0 module(s) were not present or disabled, 0 failed.
2022-03-02 18:39:37,122 Caesium-1-4 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
2022-03-02 18:39:38,908 ForkJoinPool.commonPool-worker-2 INFO ServiceRunner [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 9260
2022-03-02 18:39:38,908 Caesium-1-2 INFO ServiceRunner [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 9264 ms.
2022-03-02 18:39:42,352 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2022-03-02 18:39:48,787 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2022-03-02 18:39:48,787 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.
2022-03-02 18:40:11,095 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] Running scheduled upgrades
2022-03-02 18:40:11,104 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has started
2022-03-02 18:40:11,350 Caesium-1-4 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 802005
2022-03-02 18:40:11,356 Caesium-1-4 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]
2022-03-02 18:40:11,390 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run
2022-03-02 18:40:11,390 Caesium-1-4 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 8.2.5
2022-03-02 18:40:11,399 Caesium-1-4 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2022-03-02 18:40:11,411 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 307 milliseconds to process.
2022-03-02 18:40:11,411 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] JIRA upgrades completed successfully
2022-03-02 18:40:11,415 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] Plugins upgrades completed successfully
2022-03-02 18:40:11,416 Caesium-1-4 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager] Reindexing is not allowed after this upgrade and there is no immediate reindex requests
2022-03-02 18:40:14,301 HealthCheck:thread-8 WARN ServiceRunner [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link '26cde378-fce6-3911-87d8-7ff208ce8c3f'
2022-03-02 18:40:17,198 Caesium-1-1 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshooting.plugin-jira]
2022-03-02 18:41:07,944 Timer-4 WARN [r.t.j.p.subscriptions.listen.SubscrListener] Add service Subscription Find Duplicates Filters, 0 0 1 * * ?
2022-03-02 18:44:08,321 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:223, numberEndEvents:223, numberSendEvents:223, numberEventsInTransactions:454, numberOfPluginEnableEvents:0
2022-03-02 18:49:08,321 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:223, numberEndEvents:223, numberSendEvents:223, numberEventsInTransactions:454, numberOfPluginEnableEvents:0

[Jero Dungog]

@Fabio Racobaldo _Herzum_ 

This was working fine earlier and just today it became like this.
Other info which might be helpful:
I have two applications running on the same server machine: Jira (8080) and Confluence (8090)
I am using nginx to handle them.

[Fabio Racobaldo _Herzum_]

Did u try to reach jira and confluence directly without use nginix?

http://YOUR_SERVER_IP:8080/

if you setup a context within server.xml file add it to url.

Please try and let me know.

Fabio

[Jero Dungog]

@Fabio Racobaldo _Herzum_ 
I don't think I had setup a context within server.xml
I'm using a connector to define my subdomain.domain_name

Below is my actual server.xml entry:

<?xml version="1.0" encoding="utf-8"?>
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" proxyName="ACTUAL DOMAIN NAME"
proxyPort="443" scheme="https"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120" />
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
</Service>
</Server>

[Jero Dungog]

@Fabio Racobaldo _Herzum_ 
I don't think I had setup a context within the server.xml file
I am using Connector to define my subdomain.domain_name

Below is my actual server.xml file:

<?xml version="1.0" encoding="utf-8"?>
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" proxyName="subdomain.domain_name"
proxyPort="443" scheme="https"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120" />
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
</Service>
</Server>

[Jero Dungog]

@Fabio Racobaldo _Herzum_ 
I don't think I have setup a context within server.xml
I am using Connector to define my subdomain.domain_name

Below is my actual server.xml file:

<?xml version="1.0" encoding="utf-8"?>
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" proxyName="subdomain.domain_name"
proxyPort="443" scheme="https"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120" />
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
</Service>
</Server>

[Jero Dungog]

@Fabio Racobaldo _Herzum_ I've been trying to add here a copy of my server.xml but it keeps getting deleted once I refresh the page after I hit reply

[Jero Dungog]

@Fabio Racobaldo _Herzum_ 

I don't think I have setup a context within server.xml
I am using Connector to define my subdomain.domain_name

Below is my actual server.xml file:

<?xml version="1.0" encoding="utf-8"?>
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" proxyName="subdomain.domain_name"
proxyPort="443" scheme="https"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - 
nginx - 
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - 
nginx - 
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - 
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120" />
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
</Service>
</Server>

[Fabio Racobaldo _Herzum_]

Based on that you can access JIRA just through nginix.  Please verify that there are no issues on NGINX side.

If you want to perform a double check, please add the following code to your server.xml and try to restart :

<Connector port="18080"
relaxedPathChars="[]|"
relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150"
minSpareThreads="25"
connectionTimeout="20000"
enableLookups="false"
maxHttpHeaderSize="8192"
protocol="HTTP/1.1"
useBodyEncodingForURI="true"
redirectPort="8443"
acceptCount="100"
disableUploadTimeout="true"
bindOnInit="false"
/>

After doing that try to access JIRA at http://YOUR_SERVER_IP:18080/

If it works it means that you have an issue at NGNIX level.

Fabio

[Jero Dungog]

@Fabio Racobaldo _Herzum_ I was able to successfully boot up jira just now and was even able to get to the login page.

but after several minutes it went back to:

This site can’t be reached

[Fabio Racobaldo _Herzum_]

That because your base url is still referring to NGNIX URL. Please, check NGINIX configuration in order to find the issue. 

Atlassian JIRA and Confluence seem to be not the problem.

Ciao,

Fabio 

[Jero Dungog]

@Fabio Racobaldo _Herzum_ & @Sachin Dhamale 
Thank you both for your time and effort in helping me out with regards to this issue.

Fabio was right, this was a configuration issue.

What I found out was that the NGINX config was ok, it was instead my ec2 instance being blocked by AWS from performing any outside calls.

This was due to a malware which had infected the server and was making significant number of calls to foreign ip addresses. Which AWS flagged as a DDOS attack and thus blocked my ec2 instance.

Again, thank you so much to the both of you for helping me out! 
I really appreciate it.

Best regards,
Jero

[Fabio Racobaldo _Herzum_]

thanks @Jero Dungog  for your feedback. Please mark my answer as accepted!

[Sachin Dhamale]

@Jero Dungog ,

Can you Clear the Plugin Cache and Try to restart Jira again

1. Stop the JIRA instance
2. Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins ( just these two folders!)
3. Restart JIRA

Accept the answer if its help

[Fabio Racobaldo _Herzum_]

@Sachin Dhamale , @Jero Dungog had problem on both JIRA and Confluence at the same time so it should be not related to plugins cache.

[Sachin Dhamale]

@Jero Dungog ,

Can you try to access jira on the jira server itself? just to confirm jira is accessible on same server if yes then it will be some network issue or port something similar

[Jero Dungog]

@Sachin Dhamale do you mean using curl?

[Jero Dungog]

@Sachin Dhamale Using both ping and curl shows that the server is responding properly

[Sachin Dhamale]

Okay if you are getting response from curl command then its network issue for sure.

Can you involve network team if you have they will resolve this issue quickly

Did you make any changes before you are seeing this issue? like SSL/port/context changes?

[Jero Dungog]

@Sachin Dhamale No, this server has been running for several weeks already the only changes here is when I delete old backup files which is every weekend.

[Sachin Dhamale]

Deleting Backup should not be issue. If Curl command is working fine then its more related with network something is blocking