Making JIRA accessible by URL

[Christoph Maaß]

Dear support-team, 

We've successfully installed and configured JIRA on our server. The application is accessible by localhost:8080.

Now we have configured a DNS entry to let users connect to JIRA via Browser through our internal company network.

Due to the fact that our company's IT-support says "everything ok", but JIRA isn't reachable, we want to make sure that we have not forgotten steps that may not follow the installation instructions that would be necessary for the background Tomcat server to be reachable from the outside.

Thanks in advance. 

Best regards.

Christoph Maaß

[Andrew Laden · Accepted solution]

One place to start is to see if from the server that jira is running on, you can access it via the hostname (FQDN) as opposed to localhost.  That will force it to use the "external" network interface as opposed to the internal localhost interface.

If that works, you can be pretty sure the problem exists outside the box. If not, you need to look inside.

[Christoph Maaß]

Hi @Andrew Laden , 

thank you for the ideas! 

The bad news: It didn't help directly. But it helped to narrow the error and to isolate the problem. In the end we found out, that there was a misconfiguration in our load balancing.

Best regards, Christoph

[Mirek · Accepted solution]

Hi @Christoph Maaß ,

Did you check maybe Network and Connectivity KB articles?

https://confluence.atlassian.com/kb/network-and-connectivity-troubleshooting-guide-720405335.html

[Christoph Maaß]

Hi @Mirek , 

thank you for the ideas! 

The bad news: It didn't help directly. But it helped to narrow the error and to isolate the problem. In the end we found out, that there was a misconfiguration in our load balancing.

Best regards, Christoph