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No add-ons are installed.

Евгений Волошин March 15, 2019

2 answers

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Jack Brickey
Community Champion
March 15, 2019

@Евгений Волошин , did you try to install from w/in your cloud instance? Go to Jira settings > Apps > Find new apps, locate the apps you want and then install. I have had mixed results in the past installing from Marketplace. Note if you are not an admin then you will not be able to install an addon for obvious reasons.

Евгений Волошин March 18, 2019

I am admin. I will try to write to the support...

0 votes
Mirek
Community Champion
March 15, 2019 edited

Hmm.. Not sure if we can help much here. Usually if there is a problem like this with Cloud then Atlassian support should look at this and help. What you mean by "support is silent"? Did you created a ticket long time ago or today and simply did not get answer yet?

You can check https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html to see when you can expect answer from a support engineer.

Евгений Волошин March 15, 2019

I created two similar tickets last week. I did not receive an answer to the mail, but I don’t know where to look in the system. 

 

Created here:

2019-03-15_13-27-55.png

Mirek
Community Champion
March 15, 2019

I think that is not a good way to get support :) .. No wonder that you do not get any reply :) Please try this URL

https://support.atlassian.com/contact/

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