Not seeing the line-through a story when completed

[larias]

Does any one why I'm not seeing a line-through the completed story during an active sprint? all sub-tasks are marked as done and when I mark the story as done, but I don't see the line-through the story number.  I started noticing this last week, it was working prior to that.  Any ideas?

[John Funk · Accepted solution]

Hi @larias  - It is probably because the Resolution is not getting set. You need to add a post function to the transition to Done to set the Resolution. 

[larias]

Thanks John.  I add a post function to the Done transition to set the resolution and when I go to the board setting, I see the check mark on the set resolution for the Done status.  I'm still not seeing the line through the story even though the status does say "Done"

[John Funk]

It will only be applied when issues execute the transition in the future. It is not retroactive.

To update existing Done issues you can follow the advice in this post:

https://community.atlassian.com/t5/Jira-Software-questions/Resolution-field-behavior-adding-new-and-retroactive-updates/qaq-p/1060329

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @larias that means the ticket doesn't have a resolution in place. Make sure that there is a value assigned to the Resolution field, once you have that, no matter the status of the issue, you will see it with the line through

[larias]

Thanks Hernan.