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One of the User unable to see the newly added custom fields in old issues

Anil
Anil
Contributor
July 25, 2023

Hi Team,

One of my project user unable to see the newly added custom fields in old issues and he can able to see the custom fields in new create screen and he has jira project admin privileges also there.

CAN ANYONE HELP ON THIS

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Anil
Anil
Contributor
July 25, 2023

Thank for your responce @Rilwan Ahmed

 

The fields are not appearing on the Edit Screen of the Old tickets.

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Rilwan Ahmed
Rilwan Ahmed
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July 25, 2023

Hi @Anil ,

Custom fields will display in a ticket only if it has any value. When new field is created, obviously the old  tickets will not have any value in the field.

Open the old ticket, click Edit and update the field with required values. 
Please note: Field should be present in issue type edit screen

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Anil
Anil
Contributor
July 25, 2023

Those fields are not appearing on the edit screen of the old issues. For other user those fields are appearing for old issues also

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Rilwan Ahmed
Rilwan Ahmed
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July 25, 2023

Hi @Anil ,

Please ask user to open ticket in edit mode. In the new screen opened, please ask user to check the fields under Configure fields section.

Sample screenshot attached

image.png

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Anil
Anil
Contributor
July 25, 2023

Hi Rilwan Ahmed,

Thank you for your prompt response. It is resolved now.

 

Best Regards,

Anil Kumar

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Rilwan Ahmed
Rilwan Ahmed
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 25, 2023

Hi @Anil ,

Please accept the answer. Users with similar query will find it helpful.

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