Revoke user access from site-admin group

[Rama Penumatsa]

Hi,

   I am an admin for our Jira cloud implementation along with a couple of other admin users. We are all part of the site-admins group. Recently, one of the admins had left the organisation and I am unable to remove him from the site-admin group or revoke their site access as I keep getting an error that I do not have permission to remove site access for the user. The option to remove user from the site-admins view is grayed out. 

  Can anyone please help me revoke the access for this admin user? 

[Shavneel Deo · Accepted solution]

Hi,

I had the same issue. 

Fix:

- Go to https://admin.atlassian.com and sign-in if prompted. 

- Click on your Organization name. 

- Click on Settings >> Administrators.

- Remove the User. 

- Go back to User Management and you'll be able to Revoke Site Access for this user.

Hope this helps. 

[Rama Penumatsa]

Hi Shavneel, 

   Yes, I received the same instructions for the support case i've raised.

Thanks,

Rama 

[Todd_Mountain]

Thanks Shavneel... this worked perfectly for me! Very much appreciated!

[Andy Heinzer · Accepted solution]

Hi Rama,

Sorry to hear about this problem.  I think we will need to gather some info from you about this problem in a private channel. I created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-499870

Someone from our Cloud support technical team should be better able to help you here than I personally can.

Cheers,

Andy

[Toby Willcock]

Hi Andy,

I have a similar issue, does it require a support case to?

Kind regards,

Toby

[Ekene Awuzie]

I have same issue