Hi,
I am an admin for our Jira cloud implementation along with a couple of other admin users. We are all part of the site-admins group. Recently, one of the admins had left the organisation and I am unable to remove him from the site-admin group or revoke their site access as I keep getting an error that I do not have permission to remove site access for the user. The option to remove user from the site-admins view is grayed out.
Can anyone please help me revoke the access for this admin user?
Hi,
I had the same issue.
Fix:
- Go to https://admin.atlassian.com and sign-in if prompted.
- Click on your Organization name.
- Click on Settings >> Administrators.
- Remove the User.
- Go back to User Management and you'll be able to Revoke Site Access for this user.
Hope this helps.
Hi Shavneel,
Yes, I received the same instructions for the support case i've raised.
Thanks,
Rama
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Thanks Shavneel... this worked perfectly for me! Very much appreciated!
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Hi Rama,
Sorry to hear about this problem. I think we will need to gather some info from you about this problem in a private channel. I created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-499870
Someone from our Cloud support technical team should be better able to help you here than I personally can.
Cheers,
Andy
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