Self Reflecting (aka Looping, aka Action Issue) Transition is not displaying in issues

[Holly Wood]

Hello, all.

I have created a workflow specifically for incidents.  In this workflow, I want to have self-reflecting transitions for our "Waiting" statuses (e.g. Waiting for user, Waiting for vendor, Waiting for partnership) to allow agents to transition back to the same status after adding a comment about following up with the external entity.

The problem I am running into is that none of these self-reflecting transitions are displaying in the transition selection drop-down in the incidents.  I have been trying to troubleshoot this over the past couple of days and have had no luck in getting this working.

Troubleshooting tried:

• Permissions check: I am an admin and agent for this project.  I do not have any issues transitioning to any other displayed transition.
• Condition/Validation check: There are no conditions or validations on these self-reflecting transitions.
• Recreate workflow: I have already recreated the workflow from scratch and replaced the existing workflow to see if this was the issue.  Still, the self-reflecting transitions are not displaying.
• From-All with Condition: I tried replacing the self-reflecting transition with a "From all statuses" transition that had a condition where the status was equal to the "Waiting" status name.  This did not display either.

Does anyone have any ideas on how to get the self-reflecting transitions to display?

[Sid Pathirana · Accepted solution]

Hi - the self-reflecting transitions now appear under the Actions menu instead of the workflow transitions menu. The example below shows two types of self-reflecting transitions in a simple workflow and how they appear in the Actions menu. 

[Holly Wood]

Wow!  Thanks for the quick answer!  That is it exactly; we never tried checking the Actions drop-down.