Send a url in an email that when click it will throw a 'Approve' Respond on Jira for the ticket.

[Celine Penaredondo]

Hello guys! 

Is it possible to create an email with a link embedded to the body of the email, that if the button was click it will throw a response to the Jira Ticket. 

Ticket will then change it's status depending on the button clicked by the email recipient? 

[Gaurav · Accepted solution]

Hello @Celine Penaredondo 

This is one of the native functionalities offered by Jira Service Management. The workflows in Service Management projects can have approvals that can be customized as per the requirements.

I would suggest you explore that.

Kindly accept the answer if it helps.

[Celine Penaredondo]

Hi! I found it already. I'm new to Jira so I wasn't sure what scope it covers. Thanks!