Sending Email via Jira Automation

[niggles20]

HI. I am trying to use Automation to send an email containing the issue summary, issue resolution and the resolution comments using the following content:

{{issue.summary}}
{{comment.body}}
{{issue.fields.resolution}}

While the summary and comments are working perfectly, I'm just getting numbers where the resolution value should be.  What am I doing wrong?

[Bill Sheboy · Accepted solution]

Hi @niggles20 

Please try {{issue.resolution.name}} for the name of that value.

And a suggestion to help find this information faster in the future: https://jira.atlassian.com/browse/JIRAAUTOSERVER-339

Kind regards,
Bill

[niggles20]

Success!  Thank you :-)

[John Funk]

Hi @niggles20 ,

Maybe try {{issue.resolution.value}}

[niggles20]

no luck :-(

[Olga Videc]

Hello @niggles20 

Have you tired just {{issue.resolution}}? 

BR, Olga

[niggles20]

Yes - it gave the same result of numbers.

[Olga Videc]

Hello @niggles20 

My bad this is only available for the cloud. 

The problem is that the resolution smart value is not available for the server.

But what you can do is edit the automation, here is my idea.

You add IF/Else first if the resolution is unresolved you just add that comment in the email body in the automation.

Else if the resolution is Done

Add "Resolution is Done" in the email body

Else if the resolution is "Won't Do"

Add "Resolution is Won't Do"

Your email body should look like this, example

{{issue.summary}}
{{comment.body}}

Resolution is done 

OR

{{issue.summary}}
{{comment.body}}

Resolution is unresolved