Site unavailable message

[V. B.]

Hello I was surprised on Friday 23rd March 2018, with blocked access to my Jira instance (https://emuntech.atlassian.net).
With the following message:
Site unavailable
Your Atlassian Cloud subscription has not been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com.
I lost access to my entire history of comments and issues.
How can you help me? I tried to reactivate the account but I was told to create a new one.
Impossible, I can not lose all my history and projects.
Help....

[KellyW]

Hi Vanderson,

To renew or upgrade your customer's account you must be the original purchaser of the cloud subscription or listed as a contact to their instance.

If you were the original purchaser please follow these steps:

1. Log in my.atlassian.com and click on the "Customers" tab.
2. On the right hand side of the Cloud (formerly OnDemand) subscription you'd like to administer, click on "Configure".
3. Click on the + signs on the applications you'd like to upgrade and click on "Apply Changes".

If you were not the original purchaser of the instance, please contact us with the SEN (Support Entitlement Number) of the instance and we will create the quote for you. 

Regards,
Kelly

[Dirk Moors]

Hello,

I have the exact same issue, but your guide doesn't work for me; I don't see a "Customers" tab when I go to my.atlassian.com.

What should I do now?