Sub Task % Done Indicator

[Gawie_Bing]

After spending many hours building a custom solution, I now see that there is a Subtasks progress bar on Jira.  I am pretty sure that this was not there before, but I could be wrong.

This is super cool but I need to access the % Done value as I need to display it on the Customer Portal.  Is there a way of displaying this value on the Customer Portal, or alternatively, sync'ing it into a custom field that is shown on the Customer Portal?

[Tarun Sapra]

Hello @Gawie_Bing 

When you say "as I need to display it on the Customer Portal."

Do you mean the customer portal for the service desk?

As per the docs, the sub-tasks are for internal (back-end use only)

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks

And currently it's an open request

https://jira.atlassian.com/browse/JSDSERVER-1422

[Gawie_Bing]

@Tarun Sapra 

Yes, I am aware that you can't use sub-tasks on the Customer Portal.  I have already hit this limitation when I needed the customer to approve sub-tasks of a job (issue).  

It is only the sub-task % complete value that I want to show on the Customer Portal, and not the sub-tasks themself.  I did build an elaborate solution to this using the Abacus add-on, some customer fields, and some calculations.  It just feels like a very long way around at calculating and displaying a value that is already there.

[Tarun Sapra]

Hello @Gawie_Bing 

I don't think it's possible to show the %complete of sub-tasks on the customer portal. As i haven't come across this in the Atlassian docs or on the community.

[Gawie_Bing]

@Tarun Sapra

Thanks for your response.  I was hoping to find where the value is stored in Jira, and then copy it into a custom field, which I display on the Customer Portal.

Don't worry, as I have already built a solution, it would just have been nice if Jira allowed this value to be tapped into.

[Tarun Sapra]

Hello @Gawie_Bing 

Great to know that you already have a custom solution built to support your requirements. May be if possible you can share the solution via an open source project with rest of the community members. 

If you feel my answer, helped , please accept/upvote so that other users are also benefited. thanks.