Tasks not marked as COMPLETED when creating a new sprint

[monica_thirddoormedia_com]

I am having trouble with tasks marked as completed when creating a new sprint. These items have been marked DONE in the board, and the status is marked as DONE in the sprint (in the backlog view), yet there is no strikethrough these tasks. When I create a new sprint in the project, it's not identifying these tasks as DONE. I am using a next-gen project, and only have three statuses: TO DO, IN PROGRESS and DONE.

I tried the recommendation of moving these tasks back to IN PROGRESS and again to the DONE column, but that doesn't seem to work (see suggestion here - https://community.atlassian.com/t5/Next-gen-questions/Complete-sprint-shows-0-completed-issues/qaq-p/1251881).

DONE status is indeed the last column on the board (as mentioned here https://community.atlassian.com/t5/Jira-questions/0-issues-were-Done-when-completing-Sprint/qaq-p/366330).

Can anyone help?

[Joe Pitt]

There have been several posts about next gen projects showing 'done' without a resolution value. The 'done' status should only have issues with a valid resolution. It may be a problem with how your done column is setup. It should have issues in one or more statuses WITH a valid resolution. In some cases workflows where not setup properly. The workflow should either allow the user to pick a resolution from the transition screen or set the resolution in a post function when moving to a status mapped to 'done.

[monica_thirddoormedia_com]

Thanks for the response. But I'm using a nextgen project, and there doesn't seem to be a way to change / edit / create a workflow. See open issue here: https://jira.atlassian.com/browse/JSWCLOUD-17434

Rather than migrating these projects to classic, is there a different workaround?