Trigger automation by issue types change is not working for me

[Sia (Nastassia) Sharasheuskaya]

Hello all, I have tried a lot to fix this trigger but it is just not catching issue type changes within the same project. 

Here is what I tried: 

1. Trigger:

 

{{issue.changelog.isssuetype.fromString}} equals Bug

and then {{issue.changelog.isssuetype.toString}} equals Release Blocker

so all together: 

2. I have also tried:

{{fieldChange.fromString}}

{{fieldChange.toString}}

3. I have also tried using the Issue Moved trigger with a follow-up check on the new issue type

4. And also tried using the Field change trigger without smart values and just using the final issue type value to check against like in the attempt above (#3)

Nothing works. Can anyone help? I need to track the following issue type changes:

Bug to Release Blocker

Bug to Incident

Release Blocker to Incident

Incident to Bug

Release Blocker to Bug

They are all in the same project

[Rilwan Ahmed · Accepted solution]

Hi @Sia (Nastassia) Sharasheuskaya ,

You need two IF conditions. For Bug to Release Blocker

1. Add smart value condition as below
{{#changelog.issuetype}}{{fromString}} {{/}}
Condition: Contains regular expression
Regular expression:  Bug

2. Issue matches JQL. 
Type = 'Release Blocker'

Your rule will look as below. Here the rule will add comment when issue type changed from Task to Epic.

[Sia (Nastassia) Sharasheuskaya]

Thanks this now works!!!

[Stephen_Lugton]

Hi @Sia (Nastassia) Sharasheuskaya 

It looks like you've spelled issuetype wrong in both your IF statements

[John Funk]

Hi @Sia,

Can you share the audit log for when you run it? That way we can tell what is getting processed. 

[Sia (Nastassia) Sharasheuskaya]

This is the only thing in logs, no errors