Hello,
I am a site admin for our Jira instance. We have numerous projects but one in particular has an issue where duplicate tickets are created for anyone that submits them. When attempting to raise Jira support of the bug via https://support.atlassian.com/contact, I am unable to do so and "Get Help From Your Site Admin" is displayed. I am apart of every admin group and tried multiple browsers and incognito sessions.
Is there another means to get support?
Thanks.
Only the specified technical contacts can raise a support request. That said maybe the Community can assist. Can you elaborate on your issue a bit? My first suspicion would be some malformed automation rule is running and creating a duplicate. Can you check that?
Thank you for the info! I added myself as a technical contact and will raise a support ticket.
To answer your question, there are no automation rules setup for this project. The duplicates are many. One user had around 5 created the same day and 2 again the next day.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
did you find out how to call support? if yes I am interested to get their phone no.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Jira Product Discovery Premium is now available! Get more visibility, control, and support to build products at scale.
Learn moreOnline forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.