Unable to Create New Component from View or Edit Issue Screen

[Rebecca Lewis]

I have a user who says this used to be a feature. Does anyone know if it recently was deprecated by Jira?

We can create new components from the Components section of the project settings, as well as while creating a new issue (type the component name and click "Create New"). However, this same "Create New" option does not appear when trying to View or Edit an existing issue. Is that working as designed? 

[Chris Kite · Accepted solution]

I have the same issue and it's amazing how all of the replies are missing the request. The accepted answer doesn't actually address the original question.

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When creating an issue, the component field allows for adding new components on-the-fly. If you type text and the component does not exist, you will get an option that shows your typed component text with " (New Component)" appended to it. If you select this, the new component will be added on the fly.

When viewing an issue (since there is no separate edit screen any more), you can NOT add a component on the fly. If you type the name of a component that does not exist it simply says "No matches found". Instead you now have to go to the Project Settings > Components and add it there. It's tedious.

Clearly the functionality to add components on-the-fly exists, it just doesn't seem to be enabled when viewing an issue.

[Trudy Claspill]

Hello @Chris Kite 

An accepted answer does not necessarily mean the problem is solved. It may mean there is an explanation provided for the behaviour that is observed, which is the case here.

The behaviour observed is that new Components can't be created from the view/edit screen. The explanation is that such functionality is not supported specifically in the view/edit screen.

It may not solve the "problem", which is the desire to create Components from the view/edit screen, but it does explain the current behaviour.

The next step in this case is to up vote the change request asking for the functionality to be added to the view/edit screen:

https://jira.atlassian.com/browse/JRACLOUD-93661

https://jira.atlassian.com/browse/JRACLOUD-93630

[John Funk]

@Chris Kite  - Actually you are actually in Edit mode automatically when you enter a screen that is attached to the Default (assuming no separate Edit/View screen exists) or Edit function in the screen scheme. It is not strictly just viewing. So your second point is what has already been made in several of the answers. The original question was about adding a Component on the fly in the Edit screen. 

[Chris Kite]

@Trudy Claspill , I understand the accepted answer may not solve the problem, that wasn't my point. In this case if you look at the accepted answer, it doesn't answer the question of "can you create new components from the view/edit screen"; it simply mentions you can add them on the fly when creating an issue. The question is answered later in the last reply, but you have to read through all of the replies to find that out.

@John Funk , I'm aware you're able to edit fields when viewing the screen. However you are "viewing" the issue and when needed can edit a single field (vs the old Edit screen that let you edit multiple fields at once). Also, Atlassian calls this the "new issue view", hence why I refer to it as "viewing" an issue.

[Trudy Claspill]

@Chris Kite 

I appreciate you clarifying the points you are trying to make.

Acceptance of an answer does not equate to the answer being in the first response within the response thread. The answer often appears farther down in the response thread. Frequently there are several exchanges as elements of the scenario are clarified.

In this forum the Accept Answer option applies to a response thread. It is not possible to "accept answer" on a specific response that occurs later within the response thread. So the poster did not have the option to flag the later response individually as the accepted answer.

[John Funk]

Hey @Chris Kite - not to get into a long debate but you said 'if you look at the accepted answer, it doesn't answer the question of "can you create new components from the view/edit screen"' and I completely disagree with that. It clearly says in the answer that it cannot be done, which is the answer to the question. 

[Chris Kite]

@John Funk , are you looking at a different accepted answer than I am? Because nowhere in this accepted answer are the words "edit", "no", "can't", etc. Saying you can do it from the create screen is not the same as explicitly saying you can not do it from the view/edit screen.

Again, in this case the answer is later in the replies, but an individual reply cannot be marked as the accepted answer. And if a thread is 50 replies long, and the answer is 37 replies in, how would someone know?

But, I also realize that the answer is accepted by the user who asked the question, it's not set by the Atlassian team, so it is what it is.

[John Funk]

That seems pretty clear to me. 

[Trudy Claspill]

@John Funk 

I think the point @Chris Kite is trying to make is that does not appear in the first response in the thread, but rather is buried in the back-and-forth within the response thread. And that it is, perhaps, unclear that the "Accepted Answer" applies to the entire thread, not just the first response in the thread.

For somebody unfamiliar with the forum it is not obvious that one cannot Accept Answer on a specific response within the thread, but rather accepts the response thread in its entirety.

[Prachi Bolar]

Hello Everyone :) 

Just wanted to chime in and clarify a couple of things:

• Right now, Jira doesn’t support editing new components once they’re created in the edit screen, as shared in the FR

• As for the “Accept Answer” feature — it only marks one specific reply in the thread, not the whole discussion. Since multiple folks can jump in with different takes, the accepted answer is just the one that helped the most, and yeah, it could be somewhere down the thread. 

It’s all part of the back-and-forth that makes for good, helpful discussions.

We see this as a healthy part of community interaction, where great insights can come from anywhere in the discussion.

Thank you,

Prachi 

[Prachi Bolar · Accepted solution]

Hi @Rebecca Lewis 

Welcome to community :) 

Are you referring to below, if yes we can still create from the create issue screen and the newly created component will be added to the component panel

Do you get any error ? 

Thank You,

Prachi

[Prachi Bolar]

the test component that was created gets added here 

[Trudy Claspill]

@Prachi Bolar 

Is it correct to assume that only a user assigned to the Administrate Project permission will get that option, since creating Components requires that permission?

[Prachi Bolar]

@Trudy Claspill yes thats correct, any user with project admin role should be able to create a component from the side panel and from the create issue view 

[Trudy Claspill]

@Prachi Bolar 

Is it the Administrator project role or the Administer Projects permission? Other roles, groups and user could have the Administer Projects permission.

[Prachi Bolar]

Jira components can only be configured by project admins or above.

So both the roles should be able to do this. Administer Projects and Administer Jira.

Document on the support end : https://support.atlassian.com/jira-software-cloud/docs/configure-jira-components/

[Rebecca Lewis]

@Prachi Bolar yes, this user is a Project Admin, and they can do it from the Create issue screen. Just not from Edit issue screen. That is the very specific use case I am wondering about! 

[John Funk]

I don't think you can create Components from the Edit screen. Have never seen that. 

[Prachi Bolar]

Yes, thats right, we cannot create new components from the edit screen 

[John Funk]

Hi Rebecca,

I doubt that was ever something they could do. They are probably thinking about Labels, which you can do that. But probably not with Components because you must be a Project Administrator or Jira Admin to be able to create those. 

[Rebecca Lewis]

Hello John, they are a Project Admin, and it does work on Create! Just not Edit, which I can't figure out, and this was not a common method I ever used for creating Components and I could not find any documentation about it. 

[John Funk]

Oh, make sure the Components field is on the Edit screen for the project then. 

[Rebecca Lewis]

Thanks, I did check that too and it's there! Maybe this was always the case but this user says it wasn't, and it doesn't make sense to me it would only exist on creating a new issue. 

[John Funk]

So, yeah, I think the bottom line is that the user cannot create a Component on the fly on the Edit screen. 

[Trudy Claspill]

Hello @Rebecca Lewis 

Welcome to the Atlassian community.

I do not recall there being an option to create a new Component directly from the Component field in an issue.

[Rebecca Lewis]

Thanks for your reply Trudy, I can do it from Create, just not Edit! But this was not a flow I was familiar with either. Just wondering if it should work on Edit.