Unable to complete a sprint even when with the correct permissions required.

[Liam Maeder]

Good Day

I have 2 users who are having a bit of trouble on our JIRA when it comes to completing Sprints. They have the permission to Manage Sprints and they are admin on the board level. I have even tried to make the filter simplified but that did not work ether.

Please any help would be greatly appreciated.

Thanks

[Nour Durra Consultant · Accepted solution]

hi @Liam Maeder 

I would check if they have (Schedule Issues permission and Edit Issues permission)

if that didn't work, I would try adding them as Project Administrators in the Users and Roles and see if that works

[Liam Maeder]

I made double sure and they still weren't able...

Thanks for the suggestion though.

[Nour Durra Consultant]

are there other projects connected to the board?

[Nour Durra Consultant]

maybe any of the solutions here can help if you haven't seen this already :

https://confluence.atlassian.com/jirakb/can-t-complete-the-sprint-900798702.html

[Liam Maeder]

There is only 1 project on the board.

[Nour Durra Consultant]

hmm this is weird, would you try simplifying the JQL if you haven't already try that

[Liam Maeder]

I have, I took out the OR statement but it did not work either

[Milan Chheda [INFOSYSTA] · Accepted solution]

Are they able to see "Complete sprint" link on the board? Can you elaborate or share screenshot of the problem to better understand.? Also, you can check the below link, if it helps:

https://community.atlassian.com/t5/Jira-questions/Cannot-complete-Sprint-even-with-all-issues-Done/qaq-p/760088

[Liam Maeder]

For me the option is visible and blue, but for the two other users it is greyed out, see below:

[Liam Maeder]

Thanks for the link, unfortunately it did not help with this problem, I have visited this one before in relation to another board which wouldn't let me complete as there were open issues, but we managed to get it closed.

[Milan Chheda [INFOSYSTA]]

Ok, as a next step, I would investigate:

1. Hover over 'Complete sprint' to see the tooltip giving additional information
2. what's the JQL filter behind the board? Is the filter shared with both of them?
3. If you are using sub-tasks, check if haven't closed any issues having incomplete sub-tasks associated with them

[Liam Maeder]

1. I'm waiting for them to send me a screenshot of the message when they hover over the option
2. I use the following filter query:

[Liam Maeder]

1. They have this permission yet they still get this error:

2. They have been given shared rights with the boards and filter.

3. We do use sub-tasks but they don't give me any problems when I complete sprint.

[Milan Chheda [INFOSYSTA]]

It mentions that 'Manage Sprints' permission should be given in all Projects that are available on this board. You probably have issues from multiple projects on this board. In all of those projects permissions, the users should have 'Manage Sprints' access, only then the 'Complete sprint' would be available.

[Liam Maeder]

There was a testing board that we forgot was linked to the project so we deleted it and that made it work

[Milan Chheda [INFOSYSTA]]

Great. Happy to know that problem has been resolved and thanks for posting it and sharing the same.