Unable to drag an drop tickets in the Rapid Board view

[Michel Tome]

Hi all,

We have noticed that the RapidBoard drag and drop is no longer working as of today, we keep seeing a JS error whenever we try to drag a ticket as you can see below:

Was there any new change to JIRA cloud? What can I do to fix this?

Thanks in advance.

Regards,

Michel Tome

[Gabriele Franck · Accepted solution]

Hey @Michel Tome @Steve Lewis @Andreas Bettenburg 

I've been trying to reproduce this scenario on my kanban boards, but they are working fine here.

Are all of your affected boards kanban boards? All users can reproduce this on your instance?

Besides that, are you using swimlanes? If so, they are based in Epics, Queries...?

Last but not least, are you using next-gen boards or classic boards?

Gabi

Atlassian team

[alamos]

we are using classic scrum board and are facing same issue.

batch.js?adg3Enabled=true&locale=de-DE:35 Uncaught Error: No jira/customevents/trigger-custom-event
at u (batch.js?adg3Enabled=true&locale=de-DE:35)
at s (batch.js?adg3Enabled=true&locale=de-DE:35)
at window.require (batch.js?adg3Enabled=true&locale=de-DE:38)
at r (batch.js?adg3Enabled=true&agile_global_admin_condition=true&devsummary=true&globalSidebarEnabled=true&jag=true&jaguser=true&locale=de-DE&sd_operational=true:15903)
at HTMLDocument.<anonymous> (batch.js?adg3Enabled=true&agile_global_admin_condition=true&devsummary=true&globalSidebarEnabled=true&jag=true&jaguser=true&locale=de-DE&sd_operational=true:15903)
at HTMLDocument.dispatch (batch.js?adg3Enabled=true&locale=de-DE:120)
at HTMLDocument.h (batch.js?adg3Enabled=true&locale=de-DE:112)
at Object.trigger (batch.js?adg3Enabled=true&locale=de-DE:117)
at HTMLDocument.<anonymous> (batch.js?adg3Enabled=true&locale=de-DE:133)
at Function.each (batch.js?adg3Enabled=true&locale=de-DE:70)

[Gabriele Franck]

Thank you, @alamos!

We are currently investigating this problem here.

I'll keep you posted about our findings here.

Gabi

[Michel Tome]

@Gabriele Franck I'm experiencing this issue in a Scrum Board. All users are experiencing the same unless they have an older cached page assets. 

[Michel Tome]

Also worth mentioning, on the Board settings the menus on the left hand side just refresh the page with &config=settingName in the URL, but doesn't do the autoscrolling it looks like it should do.

[Gabriele Franck]

Hi, @Michel Tome 

Could you please try to drag and drop one ticket on your board and let me know the outcome?

[Michel Tome]

Hi Gabriele Franck,

This is now working for me and the team, thank you!

Regards,

[Michel Tome]

@Gabriele Franck , also the board settings page is looking good.

Regards,

[Andreas Bettenburg]

Seems to be working again, thanks for the quick solution.

@Gabriele Franck 

Can you explain what the issue was?

[Gabriele Franck]

Heys, guys

Thank you for letting me know it's working now :)

The errors related to boards that have impacted your site today were caused by an instability in our CDN. Our front-end devs were able to apply the fix.

You should not see the problem affecting any user anymore. 

Gabi

Atlassian Team

[Steve Lewis]

Yep working here, thanks for quick fix

[Steve Lewis]

Also here. Different Browsers, different users, different boards, different issue types. kanban drag and drop broken. Not able to drag between columns or reposition in same column.

[Andreas Bettenburg]

We can confirm this issue, no matter what browser we use. It's currently broken.