Unlicense agents

[Szymon Ptak]

Hi, can someone please help me unlicense agents? It seems i cant untick the access.

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Szymon Ptak 

This user will be associated with at least one group that is allocated access to the Jira Service Management product. If you remove them from all said group(s) then they will be removed from using JSM

[Szymon Ptak]

Like this? I delete user from all of the groups, but still this person is in there.

[Callum Carlile _Automation Consultants_]

Ahh you will need to click on Zaufany under Roles and change this to Basic (the first option). The current option has admin access to products, and so you aren't able to remove the product access unless you make them a Basic user. Once they are a Basic user, then you can start changing their product access via changing their group membership

[Szymon Ptak]

Thank you that works ! :)