Using JIRA for Level 1 Helpdesk?

[Jennifer Hubble]

We have a Helpdesk that needs to provide Level 1 support to individual retail sites, so they require a ticketing system that allows for site-specific CRM details to populate (IP, Network info, hardware listing, software levels, etc.). I don't see a way to do this with Service Desk as-is (mind, we are brand new to this)... I'm wondering if anyone else uses JIRA in this manner, or whether there is someone we can talk to about options, add-ons, best practices, etc.?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Jennifer,

This blog may be of interest:

https://www.atlassian.com/blog/it-teams/crm-jira-cloud-close-customer-feedback-loop-sales-support-development

Cheers,

Susan

[Jennifer Hubble]

This was helpful... Thank you!