Want to hide particular cases from portal

[Prasad Shiraskar]

Hello,

How can I hide particular issues from the partner from service desk portal?

I want to hide them since they are escalated and I don't want the partners to see them at all.

- Prasad S.

[Ioana · Accepted solution]

Hi Prasad,

You could try using a security scheme: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Create an issue security scheme for your service desk project with a security level "Internal" and assign it to a group or a project role in which only your team is included.

To use it, add the Security Level field to the edit and/or create and view screens. When you create an issue that should not be seen by the customer choose the Internal option from the drop down of the Security level field.

Regards,

Ioana

[Prasad Shiraskar]

Thanks so much. It worked!