Webhook not working - 405 method not allowed

[David Plesu]

Hello,

I hope you are doing well!

Following this request: [JRACLOUD-64883] Attachment Hell with emailed comments - Ignore email icons when auto-importing attachments from email replies - Create and track feature requests for Atlassian products.

I want to be able to delete the signature when a issue is created from the mail.

I created the same automation, but the webhook is not working.

web request: https://my-atlassian.net/rest/api/3/{{Key}}?fields=attachments.

http method: get

web request body: empty

delay: checked

Headers:

key: Authorization

Value: Basic api-token(from my account)

When I try to validate with a issue i get:

Response 405 Method not Allowed.

Thanks!

Regards,

David.

[Kalyan Sattaluri]

I am not sure of the use case you are trying to solve, but first you need to solve your credentials problem.

From my understanding, in cloud, you cannot directly use API Token you got from atlassian with Basic auth. You need to base64 encode it. 

Please review below article:

https://community.atlassian.com/t5/Jira-Software-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

At a high level:

• - you need to gather your API token
• - encode your credentials, which is <youremailID:TokenfromAbovestep> in base64
• - Use Authorization Basic <encodedstringfromabove> to make your call.

My recommendation is to use an URL for rest api without smartvalues to verify you are able to validate and then use it with smart values.

[David Plesu]

Thank you~