What to check if JIRA Cloiud Service Desk is not sending email to agents upon issue creation?

[Enkhtaivan Ganbat]

Our JIRA service desk instance stopped sending us email upon issue creation, new comments etc. We used to receive email from jira@ourinstance@atlassian.net.

But we're still receiving email from automation rules, such as sending a reminder email when an issue has been in a 'Waiting for customer' status for few days. What should I do to resolve this problem?

[Kian Stack Mumo Systems]

Enkhtaivan, 

Can you double check your notification scheme and make sure that it is set up to alert your agents on ticket creation, ect? 

Thanks, 

Kian

[Enkhtaivan Ganbat]

Kian,

I've checked with 'Notification Helper' and result was that I should receive notifications for issue creation and changes to issues except for my own changes, but I'm not getting any notifications except from automation rules that I set up.