When a Jira ticket/issue is created via email, no notification is sent to the reporter (Jira Cloud)

[Deleted user]

I set up Jira ticket creation (Jira Cloud) via email.

The notification is set to send an email to the reporter but no email is sent. I used the notification helper and it shows an email should be sent.

[Deleted user]

Turns out it was related to the personal notify me of my own changes setting. 

[Shawn Masters]

Is the reporter receiving any mail from Jira at all?

90% of the time I encounter an "email complaint" about Jira its usually the Users Email client that was causing the problem, not the mail handler. 

[Deleted user]

I've tried with several reporters using various clients.

[Shawn Masters]

Are you using the Service Desk or Jira Software? 

[Deleted user]

Jira Software.

Thanks

[Shawn Masters]

I am using the Service Desk so my setup is a bit different, are the notifications going to folks within your domain or out to the public? 

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

[Deleted user]

Jira emails are going out, just not to the reporter when the ticket is created via email.

I added myself to the create notification and I do get the email.