Why I cannot see colour in epics?

[jmarko]

After upgrade to v8.17.0 jira server I see only empty fields instead of colours. When I click on one of them colour changes ..but still. How can this be repaired?

[Brant Schroeder]

@jmarko - Have you cleared your browser's cache since you did the update?

[jmarko]

Hey Brant,
yes I did but it didn't help. 

[Brant Schroeder]

have you tried clearing the app cache?

Please perform the following:

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

[jmarko]

Hi, didn't worked. Actually is worse. When I tried to run Jira again I got errors:

After few times with stopping and running service Jira start working, but now there is no colours and also some pictures got lost:

[Brant Schroeder]

@jmarko Sorry to hear that made it worse.  I would suggest submitting a support issue to Atlassian with a support zip here: https://support.atlassian.com/contact/

They should be able to see additional errors in the zip to help with the issue.  It sounds like there is something missing here.

[jmarko]

I did this. It's a bug. Thanks for your help.

Workaround:

• Add the following CSS script in your Jira Announcement Banner (by following the steps on Configuring an announcement banner KB), then the background colors should be set:

<style type="text/css">
.ghx-label-1 { background-color: #8d542e; color: #fff; }
.ghx-label-2 { background-color: #ff8b00; color: #fff; }
.ghx-label-3 { background-color: #ffab00; color: #fff; }
.ghx-label-4 { background-color: #0052cc; color: #fff; }
.ghx-label-5 { background-color: #505f79; color: #fff; }
.ghx-label-6 { background-color: #60a222; color: #fff; }
.ghx-label-7 { background-color: #cc4388; color: #fff; }
.ghx-label-8 { background-color: #5243aa; color: #fff; }
.ghx-label-9 { background-color: #ff8f73; color: #fff; }
.ghx-label-10 { background-color: #2684ff; color: #fff; }
.ghx-label-11 { background-color: #008da6; color: #fff; }
.ghx-label-12 { background-color: #6b778c; color: #fff; }
.ghx-label-13 { background-color: #00875a; color: #fff; }
.ghx-label-14{ background-color: #de350b; color: #fff; }
</style>