Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why does issue.reporter in auto email body send reporter ID instead of friendly name?

Katherine Lisman
Contributor
June 8, 2021

Under Project Settings > Automation, I created a rule to send an email when a new ticket is created.  In the automated email, I want to show who the Reporter is on the issue. 

However, when I use {{issue.reporter}} in the email body html of the "Then: Send email" step, the email I receive shows the reporter's ID and not the person's first and last name. 

Is there a work around for this? The id is useless. 

 

Thanks in advance! 

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Champion
June 8, 2021

Try {{issue.reporter.displayname}}

Katherine Lisman
Contributor
June 9, 2021

@Jack Brickey !!!!!  You, sir, ROCK!!!!!!!

That totally worked.  You're my HERO!!!!!  THANK YOU!!!!!

Jack Brickey
Community Champion
June 9, 2021

Lol…glad I could help.

Like Katherine Lisman likes this
Sebastián Gonzalez October 22, 2021

Hola @Jack Brickey 

 

Sabes como puedo indicar solo el primer nombre?

Jack Brickey
Community Champion
October 22, 2021

@Sebastián Gonzalez , No creo que sea posible.

Suggest an answer

Log in or Sign up to answer