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Why does the simplified workflow not change the resolution of tickets to resolved?

Anne Gallant
Anne Gallant
Contributor
October 17, 2019

We are trying the simplified workflow but I noticed that tickets are not changed to the resolved status out of the box?  is there a good reason for this?  

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John Funk
John Funk
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October 17, 2019

Hey Anne - It should be there out of the box - it is for mine. 

However, you can easily modify it to include a post function to set the Resolution (system field) to Done. 

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Anne Gallant
Anne Gallant
Contributor
October 17, 2019

I will take a look but I am sure it is not.

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Cathy Sanders
Cathy Sanders October 17, 2019

From your board configuration, you should also be able to ensure that the check to 'set resolution' is indeed selected for your final status.

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