Why don't I get an email notification if I @ mention myself in a Jira Ticket?

[Shawn Matthews]

Hi,

I'd like to be able to @ mention myself in a ticket and get an email notification, just as if someone ELSE did so.

Is there some way to do this?

Thanks

[robert Mugabuhamye]

hello @Shawn Matthews .

If you check the answer of Atlassian on this thread, it is stipulated that the author of mentions are not part of the mentions recipients. 
Not sure you can do that in Jira.
Regards

[Todd Ogin]

That thread is confluence so I'm not sure that's relevant?

My team seems to feel this is a change in behavior.

[Mark Frederick]

I agree with Todd - in Jira this is absolutely a new thing.  I used that feature all the time because it then sends you an email with a nicely bundled and summarized Comment that you can then do a 1-time forward to others outside of Jira, such as vendors or internal folks with no Jira login.  

Is there some way i can get that back ?

[Sarah Singer]

Mark, it's absolutely a recent change in behavior. For 8+ years, I have @ mentioned myself in ticket comments during meetings so that there's a To-Do notification in my inbox when I get back to my desk. This functionality disappeared a few weeks ago. No idea if that was intentional but I would very much like that feature back.

This "question" is marked as "answer accepted" though, so perhaps we need to open up a bug ticket (if that's a thing)?

[Shawn Matthews]

Hi Sarah,

I tested this out a few days ago and it's working again for my team mates and I. Maybe log out and log back in to see if it will do the same for you all?

Hope this helps,

Shawn

[Sarah Singer]

Shawn, your message gave me so much hope, but I still don't receive email notifications of my own @ mentions, even after logging out of and back into Jira.

[Shawn Matthews]

Sorry to hear it. FYI, we're running the Cloud version of Jira. Not sure if it's the same for you all.

[Sarah Singer]

Yep. Same here, Shawn.

Todd opened a new issue here: https://jira.atlassian.com/browse/JRACLOUD-73112

[jo astley]

How do I vote for this issue please?

[Todd Ogin]

The actual full story is:

* 6 years ago a jira issue was opened that considered this a bug https://jira.atlassian.com/browse/JRACLOUD-34717

* It was fixed ~ September 4th 2019

* We all started noticing the "bug fix" which is more a regression

* Hilda Chkwu on 2019-10-04 opens up https://jira.atlassian.com/browse/JRACLOUD-73112 to put them back

If you're experiencing it working, either you have the all notifications preference flagged or you're lucky. Enjoy your luck.

Hope this is useful for anyone else. Please Vote for https://jira.atlassian.com/browse/JRACLOUD-73112 if you want this back. Thanks.

[jo astley]

How do I vote for this using the link above please? thanks

[Sarah Singer]

@jo astley , in the top-right corner of JRACLOUD-73112, you should see a Vote count and Watchers count, with links to "Vote for this issue" and "Start watching this issue." 

[jo astley]

Thanks. I was looking there but it was all greyed out. Noticed that I was not logged in despite being logged in on other tabs 🙈 Would think once you are logged in you are logged in but clearly not. THanks for your help. I have voted.

[Shawn Matthews]

Looks like @Randy has it right. Thanks!

[Alexander Pappert]

I am using jira Server 7.10
I can Mention myself in the coment with @user1603166931620 and I get a notification mail

[robert Mugabuhamye]

@Shawn Matthews it looks like @Alexander Pappert  is right.
Maybe enabling the personal settings @Randy mentioned will work.

[Randy]

Change within your personal settings the option: "Notifications of your changes" to "Notify Me".  It'll notify you for every change you make also

[Randy]

Nevermind, looks like @robert Mugabuhamye has the correct answer.

[Todd Ogin]

This seems to be correct, however it is far noisier than past behavior. It would preferable if there was an option to have it only notify you on your own self mentions.

[Sarah Singer]

^ which is how Jira notifications used to work until recently

[Mark Frederick]

I agree with Todd and Sarah.  Because you must type the "@" sign and select your own name to do a self-mention, it is a deliberate act, and should be treated as an override to automated behavior, like automatically notifying me when i add a Comment or make some other change.  

Obviously, if i entered the comment, i don't need to be automatically notified that i entered it, since i already know what it says.  Unless i have a specific reason to notify myself, such as the need to generate an email that i can take from my Inbox as a reminder, a to-do list item, or forward to someone else with additional markup.  

To quote Sarah from another issue:

_I know of other Product Owners/Managers who rely on the @ mention notifications to themselves so that they can follow up on Jira issues when they come back to their desks after meetings._

This is just one of 1,000 good reasons to allow a user to @mention themselves.

[mark]

In your settings, it is nowadays called: " [  ] You make changes to the issue"

[mark]

Off course, this does more than just letting you tag yourself, but it's workable.

[Todd Ogin]

Since this answer is unacceptable to me, I opened my own question, you can follow here: https://community.atlassian.com/t5/Jira-questions/Why-don-t-I-get-a-notification-when-I-mention-myself-i-a-Jira/qaq-p/1198259#M382313