all my done status is changed to ready. how can I troubleshoot and change them back to done

[vijetha chevuru]

All my Done tickets changed back to ready.

can you help reverting back

[Nic Brough -Adaptavist-]

One of your administrators went into a workflow and renamed a status that was used by other workflows.

To change it back, go to Admin -> Issues -> Status, find "ready" and rename it back to "done".

I would then consult the audit log to try to find out which admin might have done it, and help them to edit their workflow more carefully, without renaming status.

[vijetha chevuru]

what if they have edited the lira inbuilt workflow?

[Nic Brough -Adaptavist-]

They can't, it's fixed.  But they can rename the status it uses.

The important thing here is that status arenot a function of workflow, they are a labelling system for the steps/status.  A workflow does not have any status in it, it says "when looking at this step, get the status information from the global list".  If a status is renamed, it's renamed globally.