automation to send email with the email address from a custom field.

[Emily Fuller]

Hi, 

I want to use Jira automation to send out an email to our agents once we have loaded their details on our system. 

I am using a JSD form and have a custom field 'Store Email Address' 

I am trying to set up the automation that when an issue is transitioned to 'Loaded' that the automation rule should action an email to send to the address of the value in the 'Store Email Address' custom field. 

I am doing this using a smart value {{issue.StoreEmailAddress.defaultvalue}} in the To: field in the automation rule. When the issue transitions the rule is giving me an error 'Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.' 

The field is not empty, could this be because it is just a text custom field or am i using the wrong smart value? 

Please help!

Thanks

[Raynard Rhodes]

I'm not exactly sure, but I feel defaultvalue may cause the issue. If the field doesn't come preloaded with a value then I would imagine it being empty. Is .value valid?

[Emily Fuller]

Hi Raynard, Thanks for coming back to me, I was thinking the same thing, there is no default value for this custom field as we need each different agent to enter a unique email address. Would you know what smart value i would need to enter that would retrieve the value that is entered in the form? 

Thanks for your help

[Raynard Rhodes]

Try {{issue.StoreEmailAddress.value}}

[Emily Fuller]

Hi Raynard, 

I had hope that was going to work but alas no. It is still returning with the same error message. I have a feeling its because the text isnt populating as an email properly, but there is no custom field called email.. 

I feel like this must be a popular thing that many people must want to do so there must be some functionality for it. 

[Raynard Rhodes]

Can you check if this will work for you? 

https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

[David Meyer]

I get that same message when using a Custom - User Picker field (for a JSD User) in my automation audit log. I also have the Notification Scheme set to include sending that custom field value a notification, and still do not get the email.  I thought User Picker fields were specifically to link a user to it's email.  Do I need to do smart-value also?  Notification Helper (which is separate from automation) does not show a fail... 

[bem.petr]

Hello.

I have had nearly the same issue.

Automation does not send the email: 

Action details: Send email Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

Could you please confirm, that CF could be Type : Text Field (single line) ?

My smart value look like this: {{issue.MailtoCustomer.value}}

CF: "Mail to Customer" (text field)

Thank you for your answer

Petr

[bem.petr]

The Debug messageLog returned value "." instead of text or email address. 

[David Meyer]

My issue was that I am using an app to extend the forms presented in the portal.

When the ticket is created, the form generates the data in the field not on create, but as an update. My automation was built to run from Create, so Jira does not yet see the value. I changed the automation to run on Update, and that started working.

One note: I have 2 fields built with automation, and I have only been successful in getting the second one in the form to work. I never got them both even though I rebuilt the request, custom fields, and automation. Working with Apps doesn't always work...