cant add new team member member

[Phong Ho]

When I add a new member it says i need to upgrade my plan. I've never had this issue before. Please help

[Alex Koxaras -Relational-]

Hi @Phong Ho and welcome to the community,

Indeed you have reach your paid seats plan and you need to either upgrade your plan, or remove existing users. To remove existing users follow the instructions found here: https://support.atlassian.com/user-management/docs/remove-product-access-for-users/

[grow speedly]

It sounds like you're encountering a limitation related to adding new members to your plan.

[Phong Ho]

It says License Limit reached and I've tried to revoke about 5 of our users already and same error

[Lukas Hametner]

Maybe you didn´t fully revoke them, maybe you did it just from the one Project?