error: JIRA could not attach the file as there was a missing token. Please try attaching the file again. on Google Chrome

[Luan Luong Manh]

error: JIRA could not attach the file as there was a missing token. Please try attaching the file again. It happens on Google Chrome today.

[Nic Brough -Adaptavist- · Accepted solution]

This happens when there's a network error, or timeout.  The easiest way to replicate it is to leave the computer for a while and then try the action - your tokens expire. Sometimes, it can happen when you're trying to upload too large a file as well.

Have you tried it again yet?  If you did, what happened?

[Jim Ryan]

"leave the computer for awhile and then try"

OMG, so let's define "awhile".  A minute?  An Hour"? A day?.  Do I leave the computer and go sit in another room or do I have to leave the building?  Or can I just throw a blanket over it so it thinks I left.    Maybe I could leave it at Atlassian headquarter and they could fix it.

Priceless.

[Nic Brough -Adaptavist-]

No, that is clearly not what I said.

Please try reading the answer properly and thinking about it in the context of the question that was asked, instead of being silly.

[jhaughton]

Hi Nic, I was wondering what you'd advise if a user has experienced the same issue in multiple browsers, using various different files and a number of different tickets? Cache has been cleared, the user has logged in and out of JIRA...nothing basic seems to work.

And she didn't leave her machine for a while either...literally fired up a new browser, logged into JIRA, tried to attach a file...and got the same error.

[Frank Lienhard]

Hey Jim. YMMD

[rahul]

Hi Nic , 

you are right that is a timeout err , just refresh the page and perform the operation .

it worked.

[Nikolai Y.]

thanks!

[pubuduh]

Thanks Nic. That helps

[Naveen Prakash]

After refreshing the page couple of times it works for me.

[Venkatesh Kumar]

I too had the same issue, while uploading some very small files (< 50kb). Tried multiple times and did not get uploaded initially.

Then, I simply refreshed the page and attached it again. Worked.

[Noel Peden]

I had two tabs open to JIRA. All I had to do was refresh the given tab and there was no more token error. 

[Gilfilen Kenny]

I read the first answers above, and refreshed the tab after writing a long defect report—and lost the whole thing. 

I despise stupid problems like this, and they seem to be all over atlassian software. 

Sorry, just venting. 

[AnnWorley]

Could it be that people have Confluence open in another tab and and it's overwriting the JIRA cookie?

Logging into another Atlassian application logs me out of Confluence

[Woosung_Kim]

I doubt the case, because I never run Confluence. None of them listed here work. Any resolution from Atlassian?

[Harsh Vardhan Singh]

logout from jira and login again. That's Solution

[VipSaran]

No, that is not a solution, that is a workaround.

[Frank Lienhard]

..only if it would work! In this case it's an "it also doesn't work around"

[Deleted user]

Any new information on this? I just encountered it while testing JIRA 7.13. In my case, this was while trying to attach a file in the "Create Issue" screen. There's no way that I know of to "refresh" that dialog - so I completed the Create process and attached it later - but my users aren't going to like having a field for attaching documents for submission and seeing that error. It's just a wee bit off-putting.

[Austin]

+1
We've just started getting reports of this issue happening in Chrome on version 7.13.8. No Jira updates or changes to the network stack recently.

A tab refresh seems to allow the user to complete the current operation, but they're reporting that they're seeing the issue multiple times a day and having to refresh each time to get around it.

Interestingly, users are reporting that the issue seems to go away when they use Firefox.

[Dwight Carns]

Almost 4 years since the first response in this thread and it still hasn't been fixed. I am currently using Chrome Version 83.0.4103.116 and can't upload a file that is 758KB without the token error. Tried the wait, logout/login/refresh..... What will it take for this to be rectified. 

[Christian Sprenger]

Happens again and again.

For several independent users, on several independent circumstances.

Tried with Screenshot Copy-Paste, tried with "Add attachment"

Many users write a long detail, then the token expires in between and they can not do attachments anymore. If they'd refresh: all is lost and they have to start from scratch.

I do not want to write them an instruction document how to create a ticket, like "open a word file, add all information into the word file, then create a ticket and simply attach the word file.

Long Story short:

Yes, the Token may expire eventually. But: is there a way to lengthen the time of expiration? Is it Chrome (Browser) or JIRA (Atlassian) to "fix" that? Any suggestion of a workaround (despite to "refresh the browser from time to time")?

[Nic Brough -Adaptavist-]

Why does it take two hours to write an issue?

[Owen Wallis]

Hi @Christian Sprenger,

The Jira team are looking into a solution where the token is refreshed on copying and pasting.

For now the workaround would either be to download the images you need off the original ticket and then insert them via file upload. Or refresh the source ticket before copying and pasting images over.

All the best

Owen 

[Chetan Patil]

I also faced the same issue, I just refreshed the page on which I am trying to upload a file(excel) and re-uploaded the file and it worked for me.

[Michael Moore]

This can also occur if you are trying to drop an attachment on an issue that has an open comment.  Simply select Add to close the comment and the attachment should work.

[Deleted user]

Suffering this constantly, very disgusting. Any open bug about it? I cannot think about restaring sessions all the time

[Eric_Mertens]

Refresh the browser page and retry attaching the attachement.

That works!

[anthonyroundtree]

For me, I changed the file format. I was trying to update a png, but when I updated a jpg of the same file it worked fine. 

[thi]

Refresh the tab works !

[Harsh Vardhan Singh]

Logout from jira and login again.

[Hunter Everett]

Refresh worked for me here as well.

[Brent Webster]

Well, I might as well add my voice that I can't attach a file in Chrome while using Jira 7.2.8 (no Confluence, no one overwriting my cookies, just plain broken)

[Brent Webster]

BTW, works fine in Firefox.

[Nidhi_Doshi]

I'm encountering the same problem today on Chrome when I try to attach an image or excel file to a bug in jira. I am not running Confluence.

[Barton]

This is happening to me in Chrome.  Did anyone ever find an answer?

[Liva Paudere]

For me too "Happening in Chrome even though "Block third-party cookies..." is disabled."

[Raj Adluru]

this is happening when login to JIRA from Confluence space shortcut link.

this is not due large file or session time out, this could be bug.

[Christopher Gronde]

How is this an acceptable answer? "This could be a bug"?

[Nic Brough -Adaptavist-]

Someone accepted a useless and wrong answer here, so people stopped paying attention.

Have a look at where Ann and I give useful answers.

[VipSaran]

Happening in Chrome even though "Block third-party cookies..." is disabled.

[Konrad Hernblad]

Just happened in Chrome as well...

[Konrad Hernblad]

This happened to me today on Firefox (50.1.0).  Earlier today, I cleared my entire Firefox history/cache/cookies/etc.  My network is fine and the file is only 392k.