is it possible for JIRA mail server to access Office 365 shared mailboxes yet?

[Ben Newport]

I know you have to use this format for login but it is not working/

username: <O365 user name>/<shared mailbox name>
password: <O365 user password>

[Maarten Cautreels · Accepted solution]

Hi Ben,

According to JRASERVER-30688 it should work using the following configuration:

Protocol: SECURE IMAP
Host: outlook.office365.com
Port: 993

Email address: sharedmailbox@mydomain.com

Username: sharedmailbox@mydomain.com
Password: (sharedmailbox user password)

Hope this helps.

Best,

Maarten

[siboconnection]

According to the comments in JRASERVER-3088 it may also be necessary to reset the shared mailbox password. I was not able to authenticate from Jira until I had done this.

To reset the password in the Microsoft 365:

1. Open the Microsoft 365 admin center.
2. Go to Users > Active users
3. Click the shared user you created for Jira
4. Click Reset password
5. Follow the instruction to create a new password
6. Use the new password as described by @Maarten Cautreels

[matthew.mellifont]

I am installing the server version of Jira now and I only have Secure_SMTP and SMTP as my protocol options? 

Thoughts on how I can get IMAP to get the shared mailbox feature working? Would be awesome. 

Thanks

Matt

[Joshua Carpenter]

In the Microsoft Exchange admin panel (shared user > mailbox features) I have only IMAP enabled, and mail from Jira is working with the following settings for outgoing mail:

From address: sharedmailbox@mydomain.com

Protcol: SMTP
Host Name: smtp.office365.com
SMTP Port: 587
Timeout: 10000 (the default)
TLS: selected

Username: sharedmailbox@mydomain.com
Password: sharedmailbox user password

[Ryan Carpenter]

Oops... I commented as my son. The comment from @Joshua Carpenter is actually from me. :-)

[matthew.mellifont]

Legend! Thanks mate, appreciate the quick response!

[Jason Ferris]

We are going through this same config however using the noted settings is not allowing a connection.

We reset the password to what it was originally just to reset it but no luck yet. 

Protocol: SECURE IMAP

Host: outlook.office365.com

Port: 993

Email address: sharedmailbox@mydomain.com

Username: sharedmailbox@mydomain.com

Password: (sharedmailbox user password)

[Jason Ferris]

Unfortunately no connection was possible. Review the errors below and rectify:

• AuthenticationFailedException: AUTHENTICATE failed.

[Jason Ferris]

Figured this out. UPN wasn't correct in AD. updated that and now we're good.

[Dieter Joseph]

I had the same issue and got resolved after following the advice on this thread. One thing to add.  I had DISALLOWED IMAP and POP against all accounts on our O365 tenant by default. So after some trial an error, discovered this and enabled IMAP. 

I believe you have to use IMAP as the modern authentication with O365, which would bring up a nice popup box and cater for 2 factor authentication is non existent. 

After setup, our team are now able to send an email direct to suppoert@ourcompanydomain.com and the tickets appear in Jira Service Desk correctly. And then replies from within Jira, go back to the end user. 

[Rich Wolverton]

Note:  To logon to Office365 requires a UPN (User Principle Name) – which for convenience sake, because no normal person would know what the heck that is – Microsoft says to make the UPN the same as the Primary SMTP (email) Address and tell users – login with your email address… that users understand.  Our Outlook admin provided a username which we entered into the 'username' field in the Incoming email configuration.  What was really needed was the email address. BTW. The failure to login successfully gets a socket timeout so we were blaming the network.  All in a days work.